Onsite Guest Experience Specialist (Part-Time)

Golden State; San Francisco (CA); On-site; USD 30,000 - 42,000; Part time

Job summary

Golden State is seeking a part-time Guest Communications Representative to support Chase Center operations in San Francisco. You will respond to guest inquiries across phone, email, chat, and surveys, delivering timely and accurate information during business and event hours.

You will help manage guest experiences, assist with post-event recovery, and coordinate materials while maintaining data integrity. Strong communication, calm problem-solving, and a guest-first mindset are essential for

Qualifications

• Minimum 1 year of customer service experience.
• Exceptional attention to detail and data accuracy.
• Strong comfort with technology and quick tool adoption.
• Proficiency with Microsoft Office; familiarity with Smartsheet, Dropbox, and ticketing systems.
• Knowledge of San Francisco area and Chase Center familiarity is a plus.

Responsibilities

• Respond to calls, chats, emails, and surveys with accurate information.
• Provide information to guests and fans via multiple channels.
• Support post-event guest recovery and de-escalation when needed.
• Log and track guest feedback for timely follow-up with partner departments.
• Coordinate distribution and shipping of materials to guests and fans.
• Navigate multiple tools and ticketing systems during high-volume events.
• Suggest improvements to guest-facing information for clarity.

Skills

Customer service

De-escalation

Attention to detail

Digital fluency

Phone etiquette

Active listening

Conflict resolution

Tools

Microsoft Office

Smartsheet

Dropbox

Ticketmaster

Google Suite

CRM software

Job description

Golden State is seeking a part-time Guest Communications Representative to support Chase Center operations in San Francisco. You will respond to guest inquiries across phone, email, chat, and surveys, delivering timely and accurate information during business and event hours.

You will help manage guest experiences, assist with post-event recovery, and coordinate materials while maintaining data integrity. Strong communication, calm problem-solving, and a guest-first mindset are essential for