Onsite Guest Experience Specialist (Bakery & Call Center)

SusieCakes Bakery; Dallas (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Predictable work schedule

Dessert discount 50%

Birthday month PTO with cake

Medical, dental, vision insurance

Vacation, 401k, FSA

Paid Sick Time

Referral Program

Pet insurance

Job summary

SusieCakes Bakery in Dallas, TX is hiring for an onsite Guest Service Specialist. You will greet guests, take orders across phone, email, text, and chat, and ensure a warm, memorable experience in a fast-paced bakery environment.

One year in customer service is preferred; familiarity with call center processes helps. You must be available evenings and weekends, and you’ll enjoy employee benefits including a generous dessert discount and comprehensive insurance options.

Qualifications

• One year of experience in a customer service environment (contact center preferred).
• Experience in a bakery or food and beverage environment is a plus.
• Proficiency using computers for data entry and navigation through systems to assist guests.
• Ability to follow scripts, identify guest needs, clarify information, and provide solutions.
• Excellent verbal and written communication skills with active listening.

Responsibilities

• Connecting with guests and taking orders through phone, emails, texts, and chat.
• Maintaining service quality standards and treating each guest as a VIP.
• Documenting all information according to operational policies and procedures.

Skills

Customer service

Call center

Communication skills

Team-oriented

Hospitality mindset

Job description

SusieCakes Bakery in Dallas, TX is hiring for an onsite Guest Service Specialist. You will greet guests, take orders across phone, email, text, and chat, and ensure a warm, memorable experience in a fast-paced bakery environment.

One year in customer service is preferred; familiarity with call center processes helps. You must be available evenings and weekends, and you’ll enjoy employee benefits including a generous dessert discount and comprehensive insurance options.