On-Site Customer Experience Associate

Platinum Coastal Group; Kansas City (KS); On-site; USD 21,000 - 30,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level, on-site role focused on supporting customer relationships, onboarding, service, and retention through proactive communication and problem solving. You will work directly with customers and onsite teams to ensure smooth experiences.

The role emphasizes being personable, organized, coachable, and able to communicate professionally in a fast-moving environment.

Qualifications

• Strong communication skills and a friendly, professional demeanor.
• Ability to actively listen, ask clarifying questions, and respond promptly.

Responsibilities

• Welcome and assist customers through key service touchpoints.
• Explain services, processes, and next steps clearly.
• Follow up on customer needs and coordinate solutions with onsite teams.
• Document feedback and help identify opportunities to improve the customer experience.

Skills

Customer service

Communication

Job description

Platinum Coastal Group is seeking an entry-level, on-site role focused on supporting customer relationships, onboarding, service, and retention through proactive communication and problem solving. You will work directly with customers and onsite teams to ensure smooth experiences.

The role emphasizes being personable, organized, coachable, and able to communicate professionally in a fast-moving environment.