Onsite Gas Dispatch Supervisor - 24/7 Emergency Ops

National Grid; Hicksville (NY); On-site; USD 100,000 - 117,000; Full time

Job summary

National Grid is hiring a Supervisor for our Gas Dispatch Operations Department, based onsite in Hicksville, NY or Melville, NY. The role supervises a 24/7 dispatcher team, ensuring regulatory compliance, safety, and timely gas emergency responses on rotating 8-hour shifts.

The ideal candidate will lead shifts, coordinate with CMS and field operations, monitor KPIs, and drive performance while maintaining strong relationships with stakeholders. Salary range reflects Downstate NY expectations.

Qualifications

• A bachelor's degree and/or 5+ years of related experience (gas utility or dispatching operations and knowledge of systems used).
• Experience in managing a team of bargaining unit/contract employees.
• Experience with regulation interpretation and analysis, data collection, and reporting.
• Ability to deliver time-pressured projects on time and on quality.
• Proficiency in relevant systems and software preferred, ex Salesforce, Maximo, SAP, Power BI, Excel, MS Word, Access.
• Knowledge of the utility industry in operations, maintenance, and construction.
• Demonstrated strong organizational and planning skills and proven ability to manage multiple priorities.

Responsibilities

• Supervise dispatcher shifts in dispatching gas emergencies, customer appointments, and mandated program work.
• Coordinating gas emergency response with CMS, Field Operations, other Company emergency response personnel, Emergency Response Agencies, Regulators, Fire Departments, and the Police.
• Make timely and accurate notifications in compliance with the New York State Public Service Commission and Department of Transportation regulations and according to Company procedures
• Support achievement of goals, including operational targets, mandated objectives, budget goals, emergency response, and safety.
• Maintain availability to cover vacant Dispatch supervisor shifts and manage emergency situations, storm operations, contractor damages, and outages, even when they occur outside of business hours.
• Ensure work is performed in accordance with applicable federal, state, and local rules and regulations.
• Support continual development of the union workforce through regular coaching, performance assessment, and annual appraisal process.
• Support the gas leak reporting process by conducting daily leak reconciliations, including gathering manual and automated reports, entering corrections, and performing all required research to maximize accuracy and compliance.
• Develop, analyze, and assess operational KPIs, such as Emergency Response, Customer Service Performance Rate, Resource Management, and cycle time.
• Supports the manager and lead supervisor to ensure the shift workload and all applicable system risks are discussed for preparation purposes and properly notified if the daily workload cannot be accomplished on the assigned shift.
• Develop and maintain effective relationships with key stakeholders and share best practices.

Skills

Team leadership

Strong communication

Organizational skills

Planning

Independent judgment

Education

Bachelor's degree or 5+ years related experience

Tools

Salesforce

Maximo

SAP

Power BI

Excel

MS Word

Access

Job description

National Grid is hiring a Supervisor for our Gas Dispatch Operations Department, based onsite in Hicksville, NY or Melville, NY. The role supervises a 24/7 dispatcher team, ensuring regulatory compliance, safety, and timely gas emergency responses on rotating 8-hour shifts.

The ideal candidate will lead shifts, coordinate with CMS and field operations, monitor KPIs, and drive performance while maintaining strong relationships with stakeholders. Salary range reflects Downstate NY expectations.