Onsite Fraud Call Center Agent (Incentives)

Conduent State & Local Solutions, Inc; Helotes (TX); Sur place; USD 19 000 - 26 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Monthly incentive up to $350

Night/weekend differential

Benefits from day one

PTO & Holidays

Paid training

Career growth

Inclusive environment

Résumé du poste

Conduent is hiring an onsite Fraud Call Center Representative in San Antonio, TX to provide high-quality customer service in a fast-paced call center. You will handle inbound calls, resolve inquiries, and deliver a positive experience while meeting performance goals.

This full-time, onsite role requires availability for any 8-hour shift, Monday through Sunday. Training is provided with benefits from day one and a potential monthly incentive based on performance.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of call center, customer service, or dispatch experience.
• Strong communication and customer service skills.
• Ability to work in a fast-paced call center environment.
• Basic computer skills and ability to navigate multiple systems.
• Reliable attendance and strong work ethic.
• Ability to successfully complete a background check, credit check, and security fingerprinting.
• Preferred: Banking or financial services experience.

Responsabilités

• Provide professional customer service support via inbound calls.
• Handle high-volume call center interactions efficiently and accurately.
• Resolve customer inquiries, issues, and complaints in a timely manner.
• Maintain accurate records through data entry and system updates.
• Follow company processes, compliance standards, and quality guidelines.
• Meet productivity, attendance, and performance metrics.
• Collaborate with team members to improve customer satisfaction.

Connaissances

Call center experience

Customer service

Communication skills

Fast-paced environment

Basic computer skills

Reliable attendance

Background check readiness

Formation

High school diploma or GED

Outils

Basic computer skills

Description du poste

Conduent is hiring an onsite Fraud Call Center Representative in San Antonio, TX to provide high-quality customer service in a fast-paced call center. You will handle inbound calls, resolve inquiries, and deliver a positive experience while meeting performance goals.

This full-time, onsite role requires availability for any 8-hour shift, Monday through Sunday. Training is provided with benefits from day one and a potential monthly incentive based on performance.