Onsite Food Program & Client Experience Lead

Fooda; Lebanon (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive health, dental andvision

401k retirement plan

Paid maternity and parental leave

Flexible spending accounts

Company-issued laptop

Travel stipend

Daily subsidized lunch program

Job summary

Fooda seeks an onsite leader to deliver a hospitality-driven Fooda experience at a client location in Lebanon, Indiana. You will be the primary contact for clients, consumers, and vendors, ensuring daily service runs smoothly and reflects Fooda’s standards.

This role is 100% onsite at 3260 IN-32 W Lebanon, IN 46052, about 30 minutes from downtown Indianapolis. You will manage restaurant partners, coordinate menus and POS updates, and maintain daily operations with autonomy while upholding

Qualifications

• Experience delivering hospitality-driven guest service at client sites.
• Strong communication and problem-solving skills to resolve issues quickly.
• Ability to manage restaurant partners and coordinate logistics onsite.

Responsibilities

• Lead the day-to-day onsite experience, ensuring Fooda’s programs run smoothly, on time, and with a hospitality-first mindset.
• Serve as the primary onsite contact for the client and their employees, building trust through consistency, communication, and quick problem solving.
• Provide onsite guidance and support to staff or coordinators when needed, helping everyone stay aligned and prepared for service.
• Partner with restaurant teams to ensure they’re set up for success each day—communicating expectations, supporting setup, and addressing issues as they arise.
• Keep a close pulse on the customer experience, noticing trends, resolving concerns, and escalating when appropriate to the Sr Strategic Account Manager.
• Maintain the operational details that keep service running well—menus, point-of-sale updates, signage, daily flow, and overall presentation.
• Influence the restaurant network supporting your location by sharing feedback, reinforcing standards, and helping ensure strong vendor performance.
• This role is 100% onsite
• Address: 3260 IN-32 W Lebanon, IN 46052 (30 minutes from downtown Indianapolis)

Skills

Operations management

Hospitality

Client relationships

Vendor management

Staff guidance

Problem solving

Communication

Onsite leadership

Menu coordination

POS updates

Job description

Fooda seeks an onsite leader to deliver a hospitality-driven Fooda experience at a client location in Lebanon, Indiana. You will be the primary contact for clients, consumers, and vendors, ensuring daily service runs smoothly and reflects Fooda’s standards.

This role is 100% onsite at 3260 IN-32 W Lebanon, IN 46052, about 30 minutes from downtown Indianapolis. You will manage restaurant partners, coordinate menus and POS updates, and maintain daily operations with autonomy while upholding