Onsite Exam Accommodations Specialist — Las Vegas

PSI Services LLC; Henderson (NV); Sur place; USD 19 000 - 28 000; Plein temps

Avantages offerts par ce poste

401(k) plan

Paid time off

Health insurance

Employee assistance program

Résumé du poste

PSI Services LLC is seeking an Exam Accommodations Representative to provide dedicated assistance to candidates requiring specific accommodations. This full-time onsite role operates in a fast-paced call center environment in Las Vegas, with evening and weekend availability as needed.

The position emphasizes confidentiality, coordination with multiple departments, and maintenance of scheduling systems and reports to support all accommodation activities.

Qualifications

• High school diploma or equivalent required.
• Experience in a call center environment expected.
• Experience in a Tier 2 customer service role preferred.
• Acceptable attendance point balance in previous roles expected.
• Working knowledge of Microsoft Office applications desirable.

Responsabilités

• Assist candidates via phone and email who are requesting exam accommodations.
• Working with various departments to support all activities related to the exam accommodations.
• Respond directly to requests initiated by candidates, client services and leadership utilizing a variety of systems.
• Coordinate with site administration staff to ensure exam accommodations for each candidate are met.
• Follow up with candidates to the status of their accommodations.
• Maintain the confidentiality of sensitive personnel information.
• Maintain spreadsheets and reporting for the Exam Accommodations team.
• Develop and maintain a working-level understanding of all scheduling platforms, services, and strategic communication plan.
• Assist with registration and scheduling of CSRs on an as-needed basis.

Connaissances

Call center experience

Tier 2 support

Formation

High school diploma or equivalent

Description du poste

PSI Services LLC is seeking an Exam Accommodations Representative to provide dedicated assistance to candidates requiring specific accommodations. This full-time onsite role operates in a fast-paced call center environment in Las Vegas, with evening and weekend availability as needed.

The position emphasizes confidentiality, coordination with multiple departments, and maintenance of scheduling systems and reports to support all accommodation activities.