Onsite Event Venue Coordinator (Concierge)

Engagement Solutions by Maritz; San Francisco (CA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid parental leave

401k

Tuition reimbursement

Paid time off

Job summary

Maritz is seeking an Onsite Event Venue Coordinator in San Francisco to greet guests, guide them through the venue, and ensure a smooth experience from arrival to departure.

In this onsite role you will support Venue Managers, manage reception logistics, handle luggage and coat checks, and maintain professional interactions while safeguarding confidential information. Onsite, with no travel required, salary ranges from $50,000 to $55,000.

Qualifications

• Associate degree or equivalent experience.
• 2+ years of professional experience in event, hospitality, or meeting management preferred.
• Strong interpersonal, communication, and customer service skills.

Responsibilities

• Greet guests and provide high level hospitality as primary contact within the venue.
• Answer guest questions, provide directions, and assist with special requests for a positive experience.
• Manage luggage and coat check services while keeping reception area organized and professional.
• Monitor and replenish reception and venue supplies as needed.
• Support onsite event operations with Venue Managers on tasks and logistics.
• Serve as a venue ambassador with daily walkthroughs and knowledge of amenities and services.
• Assist with shipping, data entry, and other administrative duties while handling confidential information.

Skills

Interpersonal skills

Communication skills

Customer service

Education

Associate degree

Tools

G Suite

Microsoft Office

Job description

Where Human Connection Fuels Possibility

At Maritz, decades of innovation and perseverance have built more than just a strong reputation — they’ve shaped a culture where human connection and collaboration are at the heart of everything we do. Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource. Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact. And we’ve brought this human-first design inward – intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business. That’s why we’ve created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being. We have a passion for excellence and genuine care for the people making it possible.

The Onsite Event Venue Coordinator is highly visible position, acting as the first point of contact for guests in the assigned venue. Responsible for greeting guests and providing appropriate direction, while delivering unparalleled levels of customer services and demonstrating strong communication skills. Manages the efficiencies, organization and cleanliness of the venue reception area. Displays vast knowledge of venue and ensures privacy and security of all guests by following guidelines.

What You’ll Be Doing

• Welcome guests and provide a high level of hospitality while serving as a primary point of contact within the venue.
• Answer guest questions, provide directions, and assist with special requests to ensure a positive guest experience.
• Manage luggage and coat check services while maintaining an organized and professional reception area.
• Monitor and replenish reception and venue supplies as needed.
• Support onsite event operations by assisting Venue Managers with event-related tasks and logistics.
• Serve as a venue ambassador by providing daily venue walkthroughs and sharing knowledge of venue amenities and services.
• Assist with shipping and receiving, data entry, and other administrative support duties.
• Handle confidential information and follow established venue policies, procedures, and standard operating guidelines.

What You’ll Bring

• Associate degree or equivalent experience.
• 2+ years of professional experience; experience in the event, hospitality, or meeting management industry is preferred.
• Strong interpersonal, communication, and customer service skills.
• Proven organizational skills with the ability to manage multiple priorities effectively.
• Proficiency in G Suite, Microsoft Office, and the ability to quickly learn new technology and systems.
• Ability to maintain professionalism while handling confidential information.
• Ability to meet physical requirements of the role, including extended standing, walking, and lifting as needed.

Nice To Have

• Experience in event management, hospitality, concierge, or guest services environments.
• Prior experience supporting executive guests or VIP experiences.
• Experience with shipping, receiving, or administrative support functions.

Working Logistics & Things You Should Know

• This is an Onsite role.
• Travel is not required.
• Salary Range: $50,000 - $55,000 per year.

DISCLAIMER:

This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.

Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, paid parental leave, 401k, tuition reimbursement, paid time off, year end holiday closure, and more! View all details at: www.MaritzBenefits.com

Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire.

Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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