Onsite Enterprise Monitoring Lead | Incident Management

Idexcel; Eagan (MN); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading tech solutions company is seeking an Enterprise Systems Monitoring Tech for an on-site role in Eagan, MN. The position involves monitoring large-scale computing operations, managing alarms, and acting as incident lead. Candidates should possess strong knowledge in incident management, networking, and effective communication skills. Eligible candidates will need to secure a Position of Public Trust Clearance and work four days a week on-site. This role promises to be dynamic in a critical incident management environment.

Qualifications

• High School diploma or equivalent and 5 years additional experience OR Bachelor’s degree with 1 year IT experience.
• Experience with help desk or incident management.
• Knowledge of networking is essential.
• Ability to identify issues using monitoring tools.
• Must be eligible for Position of Public Trust Clearance.

Responsibilities

• Monitor operations of large-scale computing infrastructure.
• Determine causes of alarms and take appropriate actions.
• Initiate and manage critical incident phone bridges.
• Act as service incident lead maintaining incident tickets.
• Assist development teams in execution of change requests.

Skills

incident management

written communication

oral communication

Linux command line

networking knowledge

Education

High School diploma or equivalent with 5 years of IT experience or Bachelor's degree

Tools

monitoring tools

Windows operating systems

Linux operating systems

Job description

A leading tech solutions company is seeking an Enterprise Systems Monitoring Tech for an on-site role in Eagan, MN. The position involves monitoring large-scale computing operations, managing alarms, and acting as incident lead. Candidates should possess strong knowledge in incident management, networking, and effective communication skills. Eligible candidates will need to secure a Position of Public Trust Clearance and work four days a week on-site. This role promises to be dynamic in a critical incident management environment.