Onsite ENT Phone Based Surgery Scheduler

Nationwide Children's Hospital; North Carolina; On-site; USD 38,000 - 60,000; Full time

Job summary

Nationwide Children's Hospital is seeking an organized medical secretary to support the ENT administrative team onsite at the main campus. The role involves answering calls, scheduling and rescheduling surgeries, and coordinating with patients, physicians, and staff to ensure timely procedures.

The ideal candidate has a high school diploma, at least two years of medical secretary experience, and strong computer and communication skills to manage records, insurance bounces, and referrals while

Qualifications

• High school diploma or equivalent required.
• Two years of medical secretary experience required.
• Experience with scheduling and coordinating in a medical setting preferred.

Responsibilities

• Schedules surgeries by coordinating with patients, physicians, and medical staff.
• Confirms patient eligibility for surgery by reviewing records and insurance coverage.
• Coordinates pre-operative testing and medical clearance for patients.
• Ensures equipment and supplies are available for scheduled surgeries.
• Communicates changes in the surgical schedule to all relevant parties.
• Maintains accurate records of all scheduled surgeries and related information.

Skills

Medical terminology

Office skills

Customer service

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Overview:

Onsite (Main Campus) role supporting the ENT administrative team, Monday–Friday, 8:00 AM–4:30 PM. Serves as a primary point of contact for patients by answering calls, scheduling, rescheduling, and canceling appointments, coordinating surgeries, and providing resources and referrals to surgery centers. Works closely with other administrative staff and may occasionally support clinic operations. This position is primarily phone-based and requires strong communication, customer service, and organizational skills.

Job Description Summary:

Schedules surgeries, coordinates with patients, physicians, and hospital staff to ensure efficient and timely surgical procedures.

Job Description:

Essential Functions:

• Schedules surgeries by coordinating with patients, physicians, and other medical staff.
• Confirms patient eligibility for surgery by reviewing medical records and insurance coverage.
• Coordinates pre-operative testing and medical clearance for patients.
• Ensures that all necessary equipment and supplies are available for the scheduled surgeries.
• Communicates any changes in the surgical schedule to all relevant parties.
• Maintains accurate and up-to-date records of all scheduled surgeries and related information.

Education Requirement:

High School Diploma or equivalent, required.

Licensure Requirement:

(not specified)

Certifications:

(not specified)

Skills:

• Knowledge of filing, word processing, spreadsheet, medical terminology, coding, and office skills.
• Excellent customer service skills to interact with department staff and the public. Interpersonal skills necessary to deal with the public in a polite and effective manner.

Experience:

• Two years of medical secretary experience, required.
• Surgical scheduling experience, preferred.

Physical Requirements:

OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Standing, Walking

FREQUENTLY: (none specified)

CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting

Additional Physical Requirements performed but not listed above:

(not specified)

“The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet”