Onsite Endpoint Engineer - NYC Lab & Studio Support

Yoh Services LLC; New York (NY); On-site; USD 83,000 - 96,000; Full time

Benefits offered by this job

Medical benefits

Health Savings Account

Life & disability insurance

Voluntary benefits

EAP

401K Retirement Savings Plan

Direct Deposit

Referral bonuses

Training opportunities

Job summary

Northeastern University New York City campus seeks an Endpoint Support Engineer for an on-site 6-month engagement through Yoh. You will administer Jamf Pro and Microsoft Intune, migrate devices to standard management, and provide hands-on support in classrooms and labs.

The ideal candidate is a self-directed technologist who can configure policies, troubleshoot on the fly, and communicate clearly with faculty and staff. On-site work 5 days/week in NYC, with occasional after-hours as needed.

Qualifications

• 3+ years of experience in endpoint administration, desktop engineering, or advanced technical support in a mixed macOS and Windows environment.
• Hands-on experience administering Jamf Pro, including configuration profiles, policies, smart groups, PreStage enrollment, Self Service, and package deployment.
• Working experience with Microsoft Intune, including Windows Autopilot, compliance and configuration policies, and Win32 app deployment.
• Strong macOS troubleshooting skills, including permissions, privacy and security settings (TCC/PPPC), screen sharing and remote management, and OS upgrades.
• Experience supporting creative, media, or engineering software in a lab or studio environment, including network or per-device license activation.
• Experience with Apple School/Business Manager and Automated Device Enrollment.
• Scripting ability in zsh/bash and PowerShell to automate common endpoint tasks.
• Working knowledge of networking fundamentals (DNS, DHCP, VLANs, firewall ports) sufficient to diagnose license server and remote management connectivity.
• Experience documenting work in an ITSM platform such as ServiceNow.
• Strong verbal and written communication skills and the ability to work directly with faculty, students, and non-technical stakeholders.
• Ability to work on site in New York City 5 days per week and travel between campus buildings.
• Ability to lift up to 40 lbs, work under desks and in tight spaces, and stand for extended periods.

Responsibilities

• Provide on-site support for faculty/staff, arts, media, audio, design, and performance labs, studios, and teaching spaces, including computer labs, cart rooms, theater and production spaces, and student loaner devices.
• Install, configure, license, and troubleshoot specialty creative and production software, including Adobe Creative Cloud, Avid Pro Tools, Vectorworks, Final Draft, Isadora, NDI Tools, and subscription audio plugins that require per-device activation.
• Verify lab and teaching space readiness before each term and before scheduled productions, performances, and events.
• Respond to in-class and production-critical blockers on site, and coordinate with classroom AV support when issues cross into room technology.
• Gather software, version, and seat requirements from faculty and lab managers and route new requests through standard ITS intake channels.

Skills

Endpoint administration

On-site support

Communication skills

Scripting (zsh/bash)

Tools

Jamf Pro

Microsoft Intune

PowerShell

Apple School Manager

Automated Device Enrollment

Job description

Northeastern University New York City campus seeks an Endpoint Support Engineer for an on-site 6-month engagement through Yoh. You will administer Jamf Pro and Microsoft Intune, migrate devices to standard management, and provide hands-on support in classrooms and labs.

The ideal candidate is a self-directed technologist who can configure policies, troubleshoot on the fly, and communicate clearly with faculty and staff. On-site work 5 days/week in NYC, with occasional after-hours as needed.