VIP Support Technician - Onsite in Lisle, IL

NTT America, Inc.; Lisle (IL); Sur place; USD 45 000 - 53 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

401k with company match

Paid time off

Résumé du poste

NTT DATA is seeking a VIP Support Technician to deliver white-glove onsite technical support to executives in Lisle, IL. This full-time, fully onsite role operates Monday–Friday (7am-4pm or 8am-5pm CST) with a focus on ownership, urgency, and exceptional service.

The ideal candidate has 5+ years in desktop/executive/VIP support, strong Windows expertise, and excellent communication. Remote options may be limited based on client needs, with comprehensive benefits and compensation information

Qualifications

• 5+ years of desktop/executive/VIP support experience.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication abilities.
• Ability to work with senior leaders and executives.
• Independent work style with cross-team collaboration.

Responsabilités

• Provide white-glove onsite technical support to executives and VIP users.
• Own incidents from initial contact to resolution.
• Proactively communicate status and updates to users.
• Troubleshoot hardware, software, OS, and peripherals.
• Support desktops, laptops, printers, and mobile devices.
• Coordinate with internal teams and vendors to resolve issues.
• Document activities and maintain service records.
• Build strong relationships with executive stakeholders.

Connaissances

VIP support

Executive support

Desktop support

Windows OS

Customer service

Formation

High School Diploma or equivalent

Outils

Windows OS

Microsoft 365

Teams

Outlook

Description du poste

Req ID: 393676

We are currently seeking a VIP Support Technician - Onsite in Lisle, IL to join our team in Lisle, Illinois (US-IL), United States (US).

Overview

We are seeking a highly customer-focused VIP Support Technician to deliver exceptional white-glove technology support to executive leadership and VIP end users. This is a fully onsite position, Monday through Friday, 7am-4pm or 8am-5pm CST , requiring a professional, polished individual who thrives in a high-touch support environment.

The ideal candidate combines strong technical expertise with outstanding interpersonal skills, taking full ownership of support issues from initial contact through resolution. This role demands urgency, accountability, proactive follow-up, and a commitment to providing an exceptional executive support experience.

Key Responsibilities

• Provide white-glove onsite technical support to executives and VIP users.
• Serve as a trusted technology partner, ensuring a seamless and positive end-user experience.
• Take full ownership of incidents, requests, and service issues through complete resolution.
• Provide timely follow-up and proactive communication to keep users informed of issue status.
• Prioritize executive and VIP support requests with urgency and professionalism.
• Troubleshoot and resolve hardware, software, operating system, mobile device, and peripheral issues.
• Support desktops, laptops, printers, docking stations, mobile devices, conferencing technologies, and related equipment.
• Deliver hands-on support for Microsoft Windows environments and business applications.
• Coordinate with internal support teams and vendors to expedite issue resolution.
• Identify recurring technical issues and recommend improvements to enhance the user experience.
• Document support activities and maintain accurate service records.
• Build strong relationships with executive stakeholders through exceptional customer service and communication.

Required Qualifications

• 5+ years of desktop support, executive support, VIP support, and/or end-user support experience.
• Strong experience supporting Microsoft Windows operating systems and enterprise desktop environments.
• Experience supporting hardware, software, mobile devices, and peripherals.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Exceptional verbal and written communication skills.
• Strong customer service orientation with a proven ability to work effectively with senior leaders and executives.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Proven ability to take ownership of issues and ensure complete resolution and client satisfaction.
• Ability to work independently while collaborating effectively across teams.
• High School Diploma or equivalent required.

Highly Preferred Qualifications

• Previous experience providing executive, VIP, or C-suite support in a white-glove environment.
• Experience supporting MacOS devices and Apple ecosystems.
• Strong knowledge of Microsoft 365, Teams, Outlook, and collaboration technologies.
• Experience supporting conference rooms, video conferencing, and executive meeting technologies.
• Outstanding follow-through skills with a demonstrated commitment to customer satisfaction.
• Professional, personable, and adaptable demeanor with the ability to accommodate executive schedules and evolving business needs.
• Experience working in environments where responsiveness, discretion, confidentiality, and impeccable customer service are critical to success.
• Proven track record of building trust with executive stakeholders through consistent delivery and exceptional support experiences.
• A+ Certification or equivalent technical skill set preferred.

Why You’ll Succeed

The ideal candidate thrives in a customer-facing environment, responds with urgency, communicates effectively, and takes pride in delivering a seamless technology experience for executive users. If you’re known for your professionalism, technical expertise, and commitment to exceptional service, we’d love to hear from you.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $32.81/hr -$38.46/hr Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos). If you’d like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights). For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp).