Desktop Support

NTT DATA; Davenport (IA); On-site; USD 41,000 - 58,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Job summary

NTT DATA in Davenport, IA seeks a Field Service Support to provide frontline desktop, notebook, and printer troubleshooting and repair.

You will perform deployments, system upgrades, and responsive support, while maintaining strong client service and following policy guidelines; occasional after-hours calls and minimal travel may be required.

Qualifications

• High School Diploma or equivalent.
• A+ certification or equivalent skills.
• Strong knowledge of Windows operating system environment.
• Solid client service skills.

Responsibilities

• Perform basic troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops/notebooks/printers.
• Respond to calls after normal business hours per leader instructions.
• Identify potential issues affecting end-user experience and take corrective action.
• May be an escalation point for less experienced team members.
• Minimal travel, overnight domestic trips may be required.

Skills

Windows OS

A+ certification

Troubleshooting

Customer service

Education

High School Diploma

Some college coursework

Undergraduate degree preferred

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a Field Service Support to join our team in Davenport, Iowa (US-IA), United States (US).

Job Description

• Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
• Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
• They may make policy recommendations to their managers and be an escalation point for less experienced team members.
• Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers.
• May respond to calls after normal business hours per leader instructions.
• Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers.
• Identifies potential issues that could adversely impact end user experience and takes corrective action.
• Typically requires 2-4 years relevant experience.
• High School Diploma or equivalent.
• Undergraduate degree or some college coursework preferred.
• Strong knowledge of Windows operating system environment.
• Solid client service skills.
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• minimal travel, overnight domestic trips may be required.
• Personal reliable transportation

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $35.93/hour. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits