Onsite Electro-Mechanical Technician

BlueCrest; Phoenix (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company that leads in postal and parcel automation solutions! As an Electro-Mechanical Technician, you will play a crucial role in ensuring client success through proactive maintenance and troubleshooting of complex mechanical equipment. Your expertise will help enhance customer relationships and drive operational efficiency. This role offers a dynamic work environment where your contributions are valued and encouraged. If you are self-motivated, have a positive attitude, and are ready to embrace new challenges, this is the perfect opportunity for you to make a significant impact in a global organization.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

401(k) Savings Plans

Employee Assistance Programs

Wellness Programs

Flexible Spending Accounts

Life Insurance

Disability Income

Qualifications

• 1+ years of experience in troubleshooting and repairing complex mechanical equipment.
• Strong experience with electro-mechanical equipment and customer relations.

Responsibilities

• Schedule and perform preventative maintenance on equipment.
• Troubleshoot customer-reported problems and manage service calls.

Skills

Troubleshooting

Repair Skills

Customer Relationship Management

Mechanical Equipment Handling

Education

High School Diploma or equivalent

Tools

Electro-Mechanical Equipment

Job description

Company Summary

BlueCrest is the innovative leader in postal and parcel automation solutions. With a focus on operational efficiency, customer experience, and technology integration, BlueCrest empowers businesses to achieve success through streamlined processes and meaningful connections from data through delivery. BlueCrest is a global company with clients and team members located in 16 countries worldwide, including an expansive field service team comprised of nine-hundred specialized field service technicians. BlueCrest's manufacturing headquarters is based in Danbury, Connecticut. Our BlueCrest culture is reflected by our core behaviors: Innovation, Collaboration, Accountability, Resourcefulness and Enthusiasm (ICARE). It is with these behaviors in mind that we approach every customer, every idea, every product, and every employee, every day. It is the essence of how we interact and work--it's how things get done at BlueCrest.

Job Description

We actively look for prospects who:

• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best in market solutions.
• Have a high-level of ethics and commitment as well as being a self-starter.

If this sounds like you, then you may be a great fit for BlueCrest.

You are:

An experienced Electro-Mechanical Technician who may come from various fields such as business machine repair, Printer, Inserter, Sorter service experience, Tecnau equipment and or from the automotive repair industry with strong troubleshooting and repair skills who is energetic, self-motivated with a positive attitude. You are committed to championing new ideas, strategies or concepts to ensure that the business is retained and the client is satisfied.

You will:

• Proactively schedule and perform preventative maintenance.
• Trouble-shoot customer reported problems.
• Proactively monitor, schedule, and prioritize tasks to maximize customer satisfaction.
• Plan and perform equipment upgrades and new installations.
• Manage a queue of calls to ensure that customers are contacted within the established guidelines, and that incidents are closed in a quality manner within the established guidelines.

Qualifications

As an Onsite/Field Technician you have:

• A minimum of 1 year of experience trouble-shooting and repairing complex mechanical equipment.
• Strong experience working on electro-mechanical equipment.
• A minimum of two years proven experience in building and enhancing Customer relationships.
• A valid driver's license is required.
• Must maintain reliable transportation to travel to and from customer locations.
• The ability to perform frequent lifting and/or moving items up to 50lbs. Are you able and willing to do this with or without accommodation?
• Flexibility to work overtime, weekends, holidays, and/or different shifts as needed with minimal notice.

Anticipated Close Date

Apr 5, 2025

EEO Statement

BlueCrest is proud to be an equal opportunity employer. We are committed to developing and retaining an inclusive workforce around the globe, free of unlawful discrimination, harassment and retaliation. We provide equal employment opportunities to all persons without regard to race, ethnicity, creed, color, religion, age, sex, national origin, disability status, marital or familial status, genetics, pregnancy, veteran status, sexual orientation, gender identity or expression, or any other characteristic for which discrimination is prohibited by law.

Compensation

$25 / hr

Benefits

As a leading provider of enterprise print, mail, and customer communications solutions, BlueCrest, Inc. is committed to its employees. This commitment is embodied in our competitive benefits package, which includes medical, dental, and vision coverage, as well as flexible spending accounts, life insurance, disability income, 401(k) Savings Plans, and employee assistance and wellness programs.