Onsite Electro-Mechanical Technician

BlueCrest; Columbus (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in Columbus is seeking an experienced Electro-Mechanical Technician to ensure client satisfaction through proactive maintenance and troubleshooting. The ideal candidate will have a strong background in mechanical equipment, excellent problem-solving skills, and a commitment to customer service. This role involves managing customer relationships and performing equipment upgrades, making it essential for candidates to be self-motivated and flexible.

Qualifications

• Minimum of 1 year experience troubleshooting and repairing complex mechanical equipment.
• Strong experience working on electro-mechanical equipment.

Responsibilities

• Proactively schedule and perform preventative maintenance.
• Troubleshoot customer-reported problems.
• Manage a queue of calls to ensure timely contact with customers.

Skills

Troubleshooting

Customer Relationship Management

Job description

We actively look for prospects who:

• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best-in-market solutions.
• Have a high level of ethics and commitment, are self-starters, and proactive.

If this sounds like you, then you may be a great fit for BlueCrest.

You are:

An experienced Electro-Mechanical Technician with background in fields such as business machine repair, printer, inserter, sorter service experience, Tecnau equipment, or automotive repair industry, possessing strong troubleshooting and repair skills. You are energetic, self-motivated, positive, and committed to championing new ideas, strategies, or concepts to ensure client satisfaction and business retention.

You will:

• Proactively schedule and perform preventative maintenance.
• Troubleshoot customer-reported problems.
• Monitor, schedule, and prioritize tasks to maximize customer satisfaction.
• Plan and perform equipment upgrades and new installations.
• Manage a queue of calls to ensure timely contact with customers and quality resolution of incidents within established guidelines.

Qualifications:

• Minimum of 1 year experience troubleshooting and repairing complex mechanical equipment.
• Strong experience working on electro-mechanical equipment.
• At least 2 years proven experience in building and enhancing customer relationships.
• Valid driver's license required.
• Reliable transportation to travel to and from customer locations.
• Ability and willingness to perform frequent lifting/moving up to 50 lbs, with or without accommodations.
• Flexibility to work overtime, weekends, holidays, and different shifts as needed with minimal notice.