Onsite Electro-Mechanical Technician

BlueCrest; Maple Grove (MN); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is on the lookout for an experienced Electro-Mechanical Technician who is passionate about client success and thrives in collaborative environments. This role involves proactively scheduling maintenance, troubleshooting complex equipment issues, and ensuring customer satisfaction through effective communication and timely resolution of incidents. The ideal candidate will have a strong background in mechanical repairs, a commitment to excellence, and the ability to adapt to varying work schedules. Join a team where your contributions will directly impact customer retention and satisfaction.

Qualifications

• 1+ years of experience troubleshooting complex mechanical equipment.
• Strong experience with electro-mechanical equipment.

Responsibilities

• Perform preventative maintenance and troubleshoot customer-reported problems.
• Plan and perform equipment upgrades and installations.

Skills

Troubleshooting

Repair Skills

Customer Relationship Management

Mechanical Equipment Maintenance

Education

High School Diploma

Technical Certification

Job description

We actively look for prospects who:

• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and market-leading solutions.
• Have a high level of ethics and commitment, and are self-starters.

If this sounds like you, then you may be a great fit for BlueCrest.

You are:

An experienced Electro-Mechanical Technician, coming from fields such as business machine repair, printer, inserter, sorter service experience, Tecnau equipment, or the automotive repair industry, with strong troubleshooting and repair skills. You are energetic, self-motivated, and maintain a positive attitude. You are committed to championing new ideas, strategies, or concepts to ensure customer satisfaction and business retention.

You will:

• Proactively schedule and perform preventative maintenance.
• Troubleshoot customer-reported problems.
• Monitor, schedule, and prioritize tasks to maximize customer satisfaction.
• Plan and perform equipment upgrades and new installations.
• Manage a queue of calls to ensure timely contact with customers and resolution of incidents within established guidelines.

Qualifications

As an Onsite/Field Technician, you have:

• A minimum of 1 year of experience troubleshooting and repairing complex mechanical equipment.
• Strong experience working on electro-mechanical equipment.
• A minimum of two years proven experience in building and enhancing customer relationships.
• A valid driver's license.
• Reliable transportation to travel to and from customer locations.
• The ability to perform frequent lifting and/or moving items up to 50 lbs. Are you able and willing to do this with or without accommodation?
• Flexibility to work overtime, weekends, holidays, and/or different shifts as needed with minimal notice.