Onsite EAP Counselor - Per Diem - Santa Clara, CA

Optum; Santa Clara (CA); On-site; USD 69,000 - 124,000; Part time

Job summary

Optum is seeking an Onsite EAP Counselor to join our team in Santa Clara, CA. This per diem, 8-hour-per-week role is non-exempt and paid hourly.

You’ll provide onsite services, including assessments, referrals to programs, and limited aftercare monitoring, while supporting HR and supervisors on workplace issues. Responsibilities include conducting solution-focused consultations, facilitating trainings, and handling crisis intervention as needed.

Qualifications

• Masters / Doctoral degree in a recognized behavioral health discipline.
• Current, unrestricted license at the independent practice level.
• 3+ years of experience in a behavioral health setting.
• Ability to work onsite as needed.

Responsibilities

• Conduct solution focused consultations; helping clients define goals, plan action and gain insight.
• Assess and refer to appropriate programs and services including Worklife, behavioral health, substance abuse, and community resources.
• Assist with referrals for members needing ongoing/additional counseling services.
• Provide limited after care monitoring to ensure safety and continuation of treatment.
• Offer manager consultation on work-related issues such as performance, trauma, organizational change, and Work-life issues.
• Provide crisis intervention and management support for Critical Incidents.
• Deliver on-site training for managers and employees, such as wellness seminars and health fairs.
• Document member contact/case information in the appropriate clinical systems within the required time frame.

Skills

Communication skills

Interpersonal skills

Crisis intervention

Time management

Education

Masters / Doctoral degree in a recognized behavioral health discipline

Job description

This is a per diem role for a total of 8 hours per week (hours are guaranteed). Position is non-exempt status and paid on an hourly basis.

The Optum family of businesses, is seeking an Onsite EAP Counselor to join our team in Santa Clara, CA. As a member of the Optum Behavioral Care team, you’ll be an integral part of our vision to make healthcare better for everyone.

The Onsite EAP Counselor is a professional position responsible for providing onsite services to either a dedicated customer or customers in our overall book of business. Responsibilities range from assessment and referral, management consultations, training, and critical incident response. An Onsite EAP Counselor may also provide consultation to HR, program managers and supervisors on workplace and organizational issues.

Primary Responsibilities

• Conduct solution focused consultations; helping clients define goals, plan action and gain insight
• Assess and refer to appropriate programs and services including but not limited to: Worklife, behavioral health, substance abuse / chemical dependency and community-based resources
• Assist with referrals for members needing ongoing/additional counseling services
• Provide limited after care monitoring (following up with employees and/or providers to ensure the safety of employees, continuation of treatment, etc.)
• Provide manager consultation services on a variety of work-related issues such as; performance management, trauma impacting the workplace, organizational change, individual employee crisis intervention, coaching, and Work-life issues
• Provide crisis intervention and management support in response to Critical Incidents
• Conduct on-site training services for managers and employees (e.g. wellness seminars, Health fairs, Lunch & Learns)
• Participate in monthly 1 on 1's, team meetings, and other customer meetings as required
• Utilize UHG computer to accurately and thoroughly document member contact/case documentation accessing appropriate clinical case management system (s) within departmental time frame
• Follow internal ethical and regulatory privacy policies such as HIPAA, maintain confidentiality and private health information of members. Follows state and federal licensing practices
• Other projects as assigned by manager

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• Masters / Doctoral degree in a recognized behavioral health discipline
• Current, unrestricted license at the independent practice level
• 3+ years of experience in a behavioral health setting
• Ability to work onsite as needed

Preferred Qualifications

• CEAP
• EAP experience
• Experience in settings such as managed care, private or public clinics, with emphasis on mental health, chemical dependency, and work place issues
• Training in EAP, workplace and organizational dynamics
• Proficiency with all MS Office applications
• Proven solid written and verbal communication skills
• Proven solid interpersonal skills required and the ability to work effectively among different levels of management and personnel
• Proven solid organizational skills with a ability to manage stressful situations and multiple competing priorities