Onsite Desktop Support Technician

Grapevine MSP Technology Services; Visalia (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) 4% match

Health benefits

Paid vacation

Bonuses

Training programs

Team events

Equipment provided

Growth plans

Job summary

Grapevine MSP Technology Services in Visalia, CA seeks an Onsite Desktop Support Technician to provide hands-on IT help at client sites. You’ll troubleshoot laptops, printers, accounts, and everyday issues to keep customers productive.

You'll configure workstations, assist with Active Directory and Microsoft 365, document solutions, and escalate more complex problems. A customer-focused communicator with a calm demeanor will thrive here, with opportunities for growth and training.

Qualifications

• At least one year of real IT support experience or solid training.
• Comfortable diagnosing desktop issues in Windows environments.
• Basic networking and Active Directory understanding.
• Ability to explain technical problems to non-technical users.
• Self-sufficient to work alone on client sites but know when to ask for help.

Responsibilities

• Provide on-site hardware, software, and connectivity support.
• Set up and configure new workstations, printers, and peripherals.
• Manage basic user accounts in Active Directory and Microsoft 365.
• Document fixes clearly for future technicians.
• Escalate complex issues with detailed handoff notes.
• Follow security practices and keep client environments tidy.

Skills

Windows OS troubleshooting

AD & Microsoft 365

Basic Networking

Customer communication

Tools

Active Directory

Microsoft 365

Job description

Onsite Desktop Support Technician
Visalia, CA | Full-Time

Grapevine MSP is the largest managed IT services provider in California's Central Valley, with teams based in Bakersfield and Visalia. Since 2009, CEO Joe Gregory and a growing group of 60+ people have focused on one thing: helping local businesses run smoothly with technology that actually works when they need it.

We handle proactive support, cybersecurity, cloud, VoIP, and consulting for companies across the region. As Microsoft Tier 1 Partners, we keep things practical—figure out the problem, fix it cleanly, and make sure the client can get back to work.

The Role

This is hands-on, on-the-ground support. You'll spend your days at client sites around Visalia solving the issues that stop people from getting things done—laptops that won't boot, printers that won't print, accounts that won't log in, and the dozen other problems that show up on a normal day.

You'll be the person clients see when something breaks. That means communicating clearly, troubleshooting effectively, and staying calm while someone is waiting on you. It's a strong fit if you like moving around, fixing real problems, and learning how different businesses actually use technology day to day.

What You'll Be Doing

• Show up on-site and get systems working again—hardware, software, connectivity, and the random stuff that only happens at client locations
• Set up and configure new workstations, laptops, printers, and peripherals so people can actually use them
• Handle basic user account work in Active Directory and Microsoft 365
• Document what you fixed and how you fixed it so the next person doesn't have to guess
• Escalate the tougher issues with enough detail that higher-tier techs can pick it up cleanly
• Follow security practices and keep client environments tidy while you're there

What We're Looking For

• At least a year of real IT support experience (or solid formal training that prepared you to hit the ground running)
• Comfortable working in Windows environments and diagnosing everyday desktop issues
• Basic understanding of networking and Active Directory
• Able to explain technical problems to non-technical people
• Self-sufficient enough to work alone at a client location, but smart enough to call for help when you're stuck

Bonus Points

• Previous MSP or field support experience
• Familiarity with Microsoft 365
• CompTIA A+ or something similar

Why This Role

You'll see a wide range of environments instead of the same five tickets every day. The path forward is clear—people who show up consistently and keep learning move into higher-tier work with training and development plans already in place. The team is straightforward, and reliability gets noticed.

Competitive pay

401(k) with 4% company matching

Low-cost medical, dental, and vision coverage

Paid vacation and sick time

Performance bonuses

Work-anniversary recognition

Equipment and tools provided

Covered training courses and Growth and Development Plans with industry-specific training

Team events and social events