Onsite Desktop Support Engineer - End-User IT Hero

LTM; Allentown (Lehigh County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive Medical Plan

Disability Coverage

401(k) Plan with Company match

Life Insurance

Vacation Time

Sick Leave

Paid Holidays

Paid Paternity/Maternity Leave

Job summary

LTIMindtree is seeking a Desktop Support Engineer in Allentown, PA for onsite end-user support. You will troubleshoot hardware and software issues, manage incidents in ITSM tools, and collaborate with L2/L3 teams to ensure service quality and user satisfaction.

The role requires strong Windows OS, Office 365, Active Directory, and networking fundamentals, plus excellent problem-solving and customer handling skills. Onsite work with LTIMindtree offers comprehensive benefits and career growth.

Qualifications

• Experience in Desktop Support role.
• Strong knowledge of Windows OS 10/11.
• Proficiency with Office 365 and Active Directory.
• Good networking fundamentals and ITSM tooling usage.
• Strong troubleshooting and customer handling skills.

Responsibilities

• Provide onsite end user support for desktops, laptops, and peripherals.
• Troubleshoot OS, applications, printers, and connectivity issues.
• Manage incidents and service requests; log, categorize, and track in ITSM tools.
• Meet SLA timelines for resolution and response; update tickets with resolutions.
• Perform initial diagnosis and route unresolved tickets to appropriate groups.
• Coordinate with L2-L3 teams for complex issues and ensure complete escalation data.
• Maintain asset inventory records and assist lifecycle management.
• Provide clear communication and maintain high customer satisfaction.

Skills

Desktop Support

Windows OS

Office 365

Active Directory

Networking fundamentals

ITSM tools

Troubleshooting

Customer handling

Tools

ITSM tools

Job description

LTIMindtree is seeking a Desktop Support Engineer in Allentown, PA for onsite end-user support. You will troubleshoot hardware and software issues, manage incidents in ITSM tools, and collaborate with L2/L3 teams to ensure service quality and user satisfaction.

The role requires strong Windows OS, Office 365, Active Directory, and networking fundamentals, plus excellent problem-solving and customer handling skills. Onsite work with LTIMindtree offers comprehensive benefits and career growth.