End-User Support & Service Desk Lead

Allentown-School-District; Allentown (Lehigh County); On-site; USD 54,000 - 75,000; Full time

Job summary

Allentown School District seeks an End User Support Manager to supervise a team of desktop support specialists at the Administration Center in Allentown, PA. The role focuses on daily IT support service delivery, device inventory, and continuous improvement in end-user services.

The position requires 3+ years of experience managing end-user IT staff, strong knowledge of Windows/iOS/Cloud platforms, and experience with ticketing systems such as ServiceNow. Competitive salary offered.

Qualifications

• Bachelor's degree in Computer Science or related field or comparable experience managing IT end-user support staff and systems.
• Minimum 3 years of experience in technology field supporting and managing end-user support staff and systems.
• Satisfactory work record & criminal/child abuse clearances (Acts 34, 114, and 151).
• Knowledge of end-user technology operation, configuration, and maintenance (Windows, iOS, Google, and cloud/on-premise OS).

Responsibilities

• Lead and mentor a team of technology desktop support specialists at building level.
• Track attendance, hours worked, workload, locations, and conduct mid-year and annual staff evaluations.
• Manage the helpdesk system for responding to, assigning, tracking, and closing requests.

Skills

Team leadership

IT support

Vendor coordination

Customer service

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Inventory management systems

LDAP

Windows/iOS/Cloud OS

Job description

Allentown School District seeks an End User Support Manager to supervise a team of desktop support specialists at the Administration Center in Allentown, PA. The role focuses on daily IT support service delivery, device inventory, and continuous improvement in end-user services.

The position requires 3+ years of experience managing end-user IT staff, strong knowledge of Windows/iOS/Cloud platforms, and experience with ticketing systems such as ServiceNow. Competitive salary offered.