Onsite CX Ops Supervisor — Temporary (Houston)

TTEC; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary with benefits

Employee discount program

Training and development programs (Per

Percepta College

Job summary

Percepta is seeking a Temporary Customer Experience Operations Supervisor to oversee call center teams on-site in Houston, TX. You will drive program performance, coach staff, and partner with business stakeholders to deliver exceptional customer experiences.

You will monitor service levels, support onboarding, and contribute to monthly reports while ensuring high-quality interactions and continuous process improvements. This role requires strong leadership and hands-on collaboration.

Qualifications

• 3–5 years of Customer Call Center experience with 1 year in luxury hospitality or automotive.
• Experience in managing and coaching others; improving performance.
• Strong understanding of contact center technologies and reporting systems.

Responsibilities

• Supervise CX teams and support operational initiatives.
• Identify process improvements and analyze call/escalation data.
• Assist escalated calls and provide guidance to team members.

Skills

Customer service

Coaching

Call center

MS Office

Education

High School Diploma

Tools

MS Office (Word, PowerPoint, Outlook)

Job description

Percepta is seeking a Temporary Customer Experience Operations Supervisor to oversee call center teams on-site in Houston, TX. You will drive program performance, coach staff, and partner with business stakeholders to deliver exceptional customer experiences.

You will monitor service levels, support onboarding, and contribute to monthly reports while ensuring high-quality interactions and continuous process improvements. This role requires strong leadership and hands-on collaboration.