Onsite Customer Service Specialist

Concordance Healthcare Solutions LLC; Detroit (MI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental insurance

Vision insurance

Paid vacation and sick leave

Paid holidays

401K with company match

Disability insurance

Job summary

Concordance Healthcare Solutions LLC is seeking a detail oriented On-Site Customer Service Specialist in Detroit, MI to provide face-to-face support for the VA Medical Facility. You will verify orders, answer pricing and status questions, and coordinate changes with internal teams to ensure high customer satisfaction.

The role emphasizes problem solving, timely communication, and collaboration with logistics and other departments.

Qualifications

• High school diploma or equivalent.
• Previous customer service and/or distribution experience preferred.
• Proficient with Excel and Word; ability to learn VAI internal system.
• Strong communication, attention to detail and ability to multi-task.
• Hybrid teamwork and independent work capability.

Responsibilities

• Receive, process and verify customer orders for accuracy.
• Answer questions regarding pricing, order status, damaged product, or related topics.
• Initiate actions for order changes and maintain order records.
• Track backorders and update stakeholders on status.
• Resolve product or service problems and advise on substitutes.
• Liaise between customer and internal departments to fulfill needs.
• Assist with maintaining financial accounts via customer adjustments.

Skills

Customer service

Communication

Multitasking

Detail oriented

Team player

Problem solving

Education

High school diploma

Tools

Excel

Word

VAI internal system

Job description

At Concordance Healthcare Solutions, we believe that each team member makes a difference in driving our purpose of positively impacting lives forward. Concordance is committed to our guiding principles of financial stewardship, accountability, forward thinking, aligned relationships and an inclusive culture. This is done through maintaining an unwavering amount of respect and commitment with our employees and customers, being authentic to who we are and operating with the highest levels of integrity. Through our dedicated staff of over 750 employees, working in strategically-located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum.

We have a job opening and exciting opportunity for a full-time On Site Customer Service Specialist in Detroit, MI location. A Customer Service Specialist On-Site will provide face to face customer service support for the VA Medical Facility by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements adjustments as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained, coordinates the handling of difficult and/or unusual situations. Provides extraordinary service and acts as a liaison with other internal Concordance Healthcare Solutions departments to fulfill all needs of the customer.

Essential Functions:

This position works directly with the customer's logistics department as well as other internal departments to facilitate day to day customer needs by providing excellent service, problem resolution and open communication.

• Receives, processes and verifies the accuracy of orders from customers, utilizing the resolution reports.
• Answers questions regarding pricing, order status, damaged product, or any other topics customers have.
• Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
• Track backorders and keep necessary parties updated on current status of orders.
• Resolves product or service problems.
• Utilizes product knowledge to assist customers with questions and make sure they receive the items that best suit their needs.
• Recommends potential substitutes by analyzing customer needs and product availability.
• Act as a liaison between customer and other company personnel and departments to resolve order-related issues.
• Assists with maintaining financial accounts by processing customer adjustments.
• Contributes to the development and maintenance of standards, policies and procedures regarding customer service.
• Assist VA facility identifying core supply list.
• Offer guidance regarding allocated products.
• Other duties as assigned.

What You Will Need to be Successful:

• High school diploma or equivalent combination of education and experience.
• Previous customer service and/or distribution experience preferred.
• Must have strong computer skills. Proficient with Excel and Word required, ability to learn VAI internal computer system.
• High energy, positive attitude and customer service oriented.
• Must have excellent communication skills, and be forward thinking.
• Must be detail oriented and possess analytical skills, must be flexible and have the ability to multi-task.
• Be able to work independently while also being a team player.
• Successfully pass a pre-employment (post offer) background check and drug screening.

Work Location:

• This role is located in Detroit, MI.

We offer great benefits and competitive pay!

• Health, Life, Dental, Vision Insurance
• Paid Vacation and Paid Sick Leave, Paid Holiday
• 401K Retirement Plan - Company match
• Company paid Short Term & Long Term Disability

Concordance Healthcare Solutions, LLC is committed to being the most respected, innovative, national, multi-market healthcare solutions company earning the highest level of trust by operating with integrity, unwavering commitment and exceptional service through our culture of excellence. Through our dedicated staff of over 750 employees, working in strategically-located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum.

Concordance Healthcare Solutions is proud to provide Equal Employment Opportunities to all individuals for employment and prohibits any kind of discrimination on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state or local laws.

Consistent with the Americans with Disabilities Act, our organization is committed to providing reasonable accommodation to qualified applicants and employees as requested. If reasonable accommodation is necessary for the interview process, please contact [e-mail].

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.