Onsite Customer Service & Solutions Rep — PTO & Health

A-1 Termite and Pest Control, Inc.; Lenoir (NC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

2 weeks PTO in the first year

Company-paid life insurance

401(k) matching after a year

Health insurance

Job summary

A-1 Termite and Pest Control, Inc. in Lenoir, NC is hiring a Customer Service Rep to engage with future customers and provide solutions through sales. You will listen to customer needs and match them with our service plans, routing technicians and scheduling appointments using our route management system.

This onsite role runs Monday through Friday, 8am–5pm. The ideal candidate has sales experience and strong organizational skills, with a focus on clear communication and customer satisfaction.

Qualifications

• Sales experience is a plus.

Responsibilities

• Handle incoming calls, online inquiries, and referrals from prospective customers needing pest control services
• Make outbound calls to follow up on leads, schedule inspections, and offer service plans
• Understand and explain pest control services, treatment processes, pricing, and contract terms clearly
• Qualify leads based on specific pest issues, location, and urgency, and schedule appointments for territory managers
• Provide post-sale support and follow-up to increase retention and upsell additional services
• Strong organizational skills and attention to detail

Skills

Sales experience

Job description

A-1 Termite and Pest Control, Inc. in Lenoir, NC is hiring a Customer Service Rep to engage with future customers and provide solutions through sales. You will listen to customer needs and match them with our service plans, routing technicians and scheduling appointments using our route management system.

This onsite role runs Monday through Friday, 8am–5pm. The ideal candidate has sales experience and strong organizational skills, with a focus on clear communication and customer satisfaction.