Customer Experience Associate

CSI; Paducah (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Computer Services, Inc. (CSI) in Paducah, KY is seeking a Customer Experience Associate for a hybrid role requiring presence in the office 2-3 days per week once training is completed.

The position supports a rotating team, answers calls, assists visitors, and performs administrative tasks such as data entry and mail handling while delivering excellent customer service.

Qualifications

• Customer service experience required.
• Reasoning skills.
• Computer skills—MS Office (Word & Excel).
• Administrative skills.
• Strong communication skills, verbal and listening including Telephone and in person.
• Professionalism.
• Customer focus skills and attention to detail.
• Organizational skills.

Responsibilities

• Operate a telephone switchboard and route calls.
• Perform data entry and log support cases.
• Greet visitors and answer inquiries.
• Support continuity among work teams by documenting actions.

Skills

Customer service

Multitasking

Willingness to learn

MS Excel

MS Office

Analytical mindset

Education

High School Diploma or equivalent

Tools

MS Dynamics

CRM Ticketing systems

Job description

Customer Experience Associate

This is a hybrid role where you will be expected to be in the Paducah, KY office 2-3 days a week once training is completed.

Typical shift will be Monday, Tuesday, Wednesday, and Friday 7:45 AM-5:00 PM, Thursday 6:45 AM-4:00 PM. You must be willing to work a Saturday shift on rotation every 8 weeks 6:45 AM -1:00 PM

Job Description

Do you have strong customer service skills with the confidence to be the first point of contact for customers, employees and visitors to the corporate headquarters? Join our growing organization with a strong reputation in Paducah, KY where you will use your skills to help resolve customer issues while growing your career.

Job Summary

Join an 8-person team where, you will rotate to support the team and reception area. In this role you will operate a telephone switchboard to answer, screen, route calls and relays messages. Perform administrative support tasks such as data entry and keying support cases. Greet and answer inquiries for public, customers, and visitors; announce and log visitors. Process outgoing mail and receive deliveries.

Key Responsibilities

• Provides excellent customer service in person, on the phone and via email.
• Routes calls and enters detailed support requests to the proper department.
• Greets and directs visitors.
• Supports continuity among work teams by documenting and communicating actions and continuing needs.

Job Requirements

Education & Certifications

High School Diploma or equivalent

Skills And Competencies

• Customer service experience.
• Ability to manage multiple tasks (phone, CRM, Database, Email, etc.)
• Willingness to learn.
• MS Office suites, very comfortable using Excel.
• Analytical mindset.

Experience

The minimum amount of relevant work experience required to successfully perform the job is at least one (1) year:

Required

• Customer service experience, required
• Reasoning skills
• Computer skills-MS Office (Word & Excel)
• Administrative skills
• Strong communication skills, verbal and listening including Telephone and in person
• Professionalism
• Customer focus skills
• Organizational skills
• Attention to detail

Preferred

• Experience with CRM Ticketing systems, MS Dynamics or similar systems
• Quick learning, like to learn new things
• Quick computer skills-ability to take notes and enter data via computer
• Ability to multitask
• Banking experience

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary

CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at [e-mail] and we will work with you to meet your accessibility needs.

For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)

Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.