Dallas-Based Customer Service Manager – Day Shift

Bunzl; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

Paid Time Off

401K with company match

Benefits and perks information on Bunz

Job summary

Bunzl Distribution is seeking a Customer Service Manager to oversee daily workload and ensure service levels in Dallas, TX. The role focuses on coaching, policy adherence, and driving process improvements to deliver superior service to internal and external customers.

You will lead a team of associates, collaborate with Sales, Procurement and Operations, and ensure KPIs are met while maintaining confidentiality and a high standard of customer care. This is an onsite, day-shift role.

Qualifications

• High School diploma or equivalent required.
• 5+ years’ experience in customer service or distribution environment.
• 3+ years of supervisory experience in call center or distribution.
• Strong communication and analytical skills.

Responsibilities

• Lead and develop a team of associates to provide world class customer service to a diverse customer base within the foodservice, grocery and food processor distribution industry.
• Oversee the training and development of Customer Service Supervisors and Representatives to ensure they deliver excellent customer service to internal and external customers.
• Monitor the overall performance of staff to ensure achievement of key performance metrics and compliance with policies, practices and approved customer service processes.
• Responsible for escalated customer interaction on customer problems, concerns and complaints.
• Create processes and complete projects that improve the quality of service delivered to customers while improving efficiency and productivity of the team.
• Function as liaison between Customer Service and other departments (including Sales, Procurement and Operations) to ensure customer satisfaction and operational excellence.
• Other duties as assigned

Skills

Leadership

Customer service management

Executive communication

MS Office

Education

High School diploma or equivalent

Tools

AS400

Job description

Bunzl Distribution is seeking a Customer Service Manager to oversee daily workload and ensure service levels in Dallas, TX. The role focuses on coaching, policy adherence, and driving process improvements to deliver superior service to internal and external customers.

You will lead a team of associates, collaborate with Sales, Procurement and Operations, and ensure KPIs are met while maintaining confidentiality and a high standard of customer care. This is an onsite, day-shift role.