Onsite Customer Parts Fulfillment Specialist (On-Call)

Komatsu Southwest; Prescott (AZ); On-site; USD 25,000 - 36,000; Full time

Job summary

Komatsu Prescott is seeking a Customer Fulfillment Specialist to support the parts counter, respond to customer and technician requests, and assist with shipping, receiving, and stock put-away.

This onsite role focuses on mining equipment parts, requires ERP familiarity, Excel/Outlook skills, and forklift experience; after several months, you may be on call after hours and weekends. Hours are Mon-Fri 7:30 am–4 pm, with potential overtime.

Qualifications

• Experience in a customer-facing role.
• ERP experience with SAP, CDK, or Ariba.
• Proficiency in Microsoft Excel and Outlook.

Responsibilities

• Fulfill customer service requirements.
• Cultivate positive relationships with customer contacts.
• Monitor and reconcile AR problems/delays.
• Support On Call process for after-hours requests.
• Support internal customers with parts requirements.

Skills

Customer-facing experience

Shift priorities quickly

Tools

SAP

CDK

Ariba

Microsoft Excel

Microsoft Outlook

Job description

Komatsu Prescott is seeking a Customer Fulfillment Specialist to support the parts counter, respond to customer and technician requests, and assist with shipping, receiving, and stock put-away.

This onsite role focuses on mining equipment parts, requires ERP familiarity, Excel/Outlook skills, and forklift experience; after several months, you may be on call after hours and weekends. Hours are Mon-Fri 7:30 am–4 pm, with potential overtime.