Onsite Customer Care & Inside Sales Specialist

Pregis Corporation; Granite Falls (NC); On-site; USD 45,000 - 50,000; Full time

Job summary

Pregis Corporation in Granite Falls, NC seeks a Customer Service Representative to support sales and service for an assigned area. The role involves processing orders, maintaining pricing, and building strong customer relationships as part of a fast-paced manufacturing environment.

The position requires 2–4 years in customer service (manufacturing preferred) and proficiency with Office 365 and SAP. It is a full-time onsite role with approximately 10% travel and salary in the $45–$50k range.

Qualifications

• 2–4 year degree desirable or related years of experience.
• 2–4 years’ experience in customer service, business/marketing or related field.
• Manufacturing background preferred.
• SAP experience recommended.

Responsibilities

• Serve as in-house contact for Regional Account Managers, RTU Managers and Account Managers.
• Process orders, sample requests, etc., and maintain related information within the appropriate computer system.
• Develop and maintain a relationship with customer base to retain/build business.
• Coordinate with Scheduling and Shipping to ensure orders ship on time and expedite orders when necessary.

Skills

Verbal communication

Written communication

Education

2–4 year degree desirable

Tools

Microsoft Office 365

SAP

Job description

Pregis Corporation in Granite Falls, NC seeks a Customer Service Representative to support sales and service for an assigned area. The role involves processing orders, maintaining pricing, and building strong customer relationships as part of a fast-paced manufacturing environment.

The position requires 2–4 years in customer service (manufacturing preferred) and proficiency with Office 365 and SAP. It is a full-time onsite role with approximately 10% travel and salary in the $45–$50k range.