Copier Service Technician

Marco Technologies; Fargo (ND); On-site; USD 30,444 - 45,736; Full time

Job summary

Marco Technologies is seeking a Copier Service Technician II to service, repair, and maintain copier equipment at client sites within the designated territory. The role focuses on timely, high-quality work and cost-effective solutions.

You will troubleshoot and diagnose issues, maintain vehicle stock, and ensure accurate documentation while meeting performance metrics and company standards. A valid driver's license and relevant experience are required.

Qualifications

• Associate degree and 2 years of relevant experience required.
• Direct service experience with Sharp/Canon/HP/Konica preferred.
• Valid Driver's License and proof of personal insurance required.

Responsibilities

• Troubleshoot, diagnose, and resolve copier issues at client sites within territory.
• Maintain high client satisfaction with courteous, timely service.
• Manage inventory of tools, parts, and supplies in vehicle stock.
• Meet metrics and follow Field Service Manual procedures.
• Complete training on new equipment and expand technical knowledge.
• Represent Marco professionally and adhere to dress code.
• Document service calls and time entries using Remote Tech.

Skills

MS Office

Outlook

Communication skills

Problem solving

Independent judgment

Teamwork

Attention to detail

Time management

Education

Associate degree

Job description

The Copier Service Technician II is responsible for maintaining, servicing, and repairing copier equipment at a client's site in a timely, high quality, and cost-effective manner.

Essential Functions

• Troubleshoot, diagnose, and resolve maintenance and repair issues at client's locations within a designated territory using diagnostic tools, services aids, and product manuals.
• Ensure a high level of client satisfaction by meeting clients' needs in a courteous, timely, and cost-effective manner.
• Manage and maintain accurate inventory for tools, parts and supplies in vehicle stock; participate in triannual physical inventory and occasional spot checks.
• Meet established metrics and benchmarks and comply with procedures and expectations as outlined in the Field Service Manual.
• Complete technical training on all new equipment as assigned.
• Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment. Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to the Copier Field Service dress code.
• Accurately maintain and comply with documentation and service procedures in a timely basis to include time entry process and dispatching and closing service calls using Remote Tech.

Qualifications

• An associate degree and two years of relevant experience; or equivalent combination of education and experience.
• Sharp, Canon, HP and/or Konica direct service experience preferred.
• Valid Driver's License, proof of personal insurance, and an acceptable driving record.

Required Skills

• Proficiency with business collaboration tools such as MS Office applications, Outlook and company and client specific programs.
• Demonstrate attention to detail.
• Strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization.
• Strong ability to exercise independent judgment.
• Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Work well in group problem solving situations.
• Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed.
• Cost Conscious - Conserve organizational resources.
• Treat people with respect; Work with integrity and ethically; Uphold organizational values.
• Follow policies and procedures; Complete administrative tasks correctly and on time; Support organization's goals and values.
• Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Apply feedback to improve performance; Monitor own work to ensure quality.
• Meet productivity standards; Complete work in timely manner; Strive to increase productivity; Work quickly.
• Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly.
• Adapt to changes in the work environment; Change approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Follow instructions, respond to management direction; Take responsibility for own actions; Commit to long hours of work when necessary to reach goals; Complete tasks on time or notifies appropriate person with an alternate plan.

Pay Range

$22.10 - $33.20 hourly + Bonus Opportunity!

The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.