Member Services Specialist – Contact Center

Benecard Services Inc.; Mechanicsburg (Cumberland County); On-site; USD 36,000 - 48,000; Full time

Job summary

Benecard Services Inc. in Mechanicsburg, PA is seeking a full-time Member Services Representative for the Contact Center.

You will serve as the primary point of contact for members, providers, and client representatives, handling inbound inquiries and documenting interactions across multiple systems. The ideal candidate has at least three years in a high-volume call center, excellent communication skills, and the ability to multitask in a fast-paced environment while maintaining accuracy and

Qualifications

• Three years (or more) of contact center/customer service experience.
• Experience handling high-volume inbound calls in a fast-paced environment.
• Ability to learn new systems quickly and maintain accuracy.

Responsibilities

• Respond to inbound calls from members, providers, and client representatives in a professional manner.
• Resolve inquiries related to benefits, claims, eligibility, and general account information.
• Document all customer interactions accurately across multiple systems.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Problem-solving

Attention to detail

Teamwork

Professional demeanor

Education

High School Diploma

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Benecard Services Inc. in Mechanicsburg, PA is seeking a full-time Member Services Representative for the Contact Center.

You will serve as the primary point of contact for members, providers, and client representatives, handling inbound inquiries and documenting interactions across multiple systems. The ideal candidate has at least three years in a high-volume call center, excellent communication skills, and the ability to multitask in a fast-paced environment while maintaining accuracy and