Onsite Constituent Services Advisor (Temporary)

Pennsylvania House of Representatives, Democratic Caucus; Brookhaven (Delaware County); On-site; USD 21,000 - 34,000; Part time

Job summary

Pennsylvania House of Representatives, Democratic Caucus in Brookhaven is seeking a part-time, temporary district office assistant to support the Member by handling constituent services, scheduling, mail processing, and a variety of administrative duties onsite.

The ideal candidate has a high school diploma or GED, basic MS Office skills, and the ability to manage multiple document workflows, respond to inquiries, and coordinate with the Harrisburg office.

Qualifications

• High school diploma or GED plus a certificate/degree in office/clerical skills from a college or technical school; or one year of related experience; or equivalent combination of education and experience.
• Ability to complete tasks in MS Office Suite (Word, Excel, Access, Outlook, PowerPoint) and government software applications.
• Ability to read, analyze, interpret, and compose general business correspondence and respond to questions from the public.

Responsibilities

• Monitor and respond to constituent inquiries via in-person visits, telephone, email, and social media. Direct callers to appropriate staff for further assistance.
• Process PennDOT, property tax, rent-rebate, PACE, birth/death certificates, nursing licenses, fishing/boating forms, and other constituent materials; track PennDOT work.
• Receive, sort, route mail; maintain publications; respond to correspondence; draft written responses reflecting the Member's positions; maintain constituent databases and spreadsheets.
• Cultivate relationships with local businesses and government officials; coordinate and attend constituent group activities; represent the Member at district events when unavailable.
• Perform clerical duties (typing, faxing, filing, bulk mailing); manage supplies; schedule calendar with Harrisburg office; review and pay bills; process expense vouchers; coordinate workload with Harrisburg staff.
• Perform any other legislative work-related duties as assigned.

Skills

MS Office Suite

Constituent services

Administrative support

Communication

Multitasking

Education

High school diploma or GED

Office/clerical certificate or degree

One year related experience

Tools

Indigov

Legislative Data Processing Center

Job description

Pennsylvania House of Representatives, Democratic Caucus in Brookhaven is seeking a part-time, temporary district office assistant to support the Member by handling constituent services, scheduling, mail processing, and a variety of administrative duties onsite.

The ideal candidate has a high school diploma or GED, basic MS Office skills, and the ability to manage multiple document workflows, respond to inquiries, and coordinate with the Harrisburg office.