Onsite Constituent Services Advisor

Pennsylvania House Democratic Caucus; Philadelphia (Philadelphia County); On-site; USD 36,000 - 48,000; Full time

Job summary

Pennsylvania House Democratic Caucus is seeking a dedicated administrative assistant to support the District Office of a elected Member in Philadelphia. The role focuses on handling constituent inquiries, processing official documents, and maintaining records, calendars, and communications.

The candidate will work on-site and coordinate with the Harrisburg office, ensuring timely responses and accurate administrative support for district activities and public policy issues.

Qualifications

• High school diploma or GED plus a certificate/degree in office/clerical skills from a college or technical school; or one year of related experience; or equivalent combination of education and experience.
• Proficiency in MS Office Suite (Word, Excel, Access, Outlook, PowerPoint) and government tracking systems (Indigov, Legislative Data Processing Center).
• Ability to read, analyze, interpret, and compose general business correspondence; strong communication with the public; second language is a plus.

Responsibilities

• Monitor and respond to constituent inquiries via in-person visits, phone, email, and social media.
• Process PennDOT, property tax, rent-rebate, PACE, birth/death certificates, licenses, forms, and track PennDOT via tracking system.
• Receive, sort, route mail; prepare written correspondence and maintain constituent databases and spreadsheets.
• Cultivate relationships with local businesses and government officials; represent the Member at district events when unavailable.
• Perform clerical duties (typing, filing, mailing); manage office supplies and calendar; review and pay bills; liaise with Harrisburg office.
• Performs any other legislative work-related duties as assigned.

Skills

MS Office Suite

Communication skills

Attention to detail

Teamwork

Constituent relations

Education

High school diploma / GED

Office/clerical certificate/degree

Tools

Indigov

Legislative Data Processing Center

Job description

Pennsylvania House Democratic Caucus is seeking a dedicated administrative assistant to support the District Office of a elected Member in Philadelphia. The role focuses on handling constituent inquiries, processing official documents, and maintaining records, calendars, and communications.

The candidate will work on-site and coordinate with the Harrisburg office, ensuring timely responses and accurate administrative support for district activities and public policy issues.