Onsite Community Association Manager (DCM101926)

RealManage, LLC; Arlington (VA); Sur place; USD 100 000 - 130 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Life and Disability Insurance

HSA (High-Deductible Plan)

FSA

Education Reimbursement

401K matching

Employee Assistance Program (EAP)

11 paid Holidays

Résumé du poste

RealManage, LLC is seeking an experienced Chief Operating Officer for our Arlington, VA operations. The role leads the HOA/property management portfolio, directs budgeting, policy development, and strategic planning while collaborating with Board members and a team of managers to deliver exceptional community services.

The position emphasizes governance, operational excellence, and strong client relationships with a focus on maintaining asset value and community satisfaction in a fast-growing

Qualifications

• Minimum of two years as an Onsite HOA property manager.
• Associates degree or higher preferred.
• CMCA or state-equivalent certification desired.
• Strong focus on customer service and stakeholder management.
• Must be proactive in communication with clients and team.
• Experience budgeting and managing operations.

Responsabilités

• Ensure compliance with all community policies as defined by the Board of Directors.
• Plan and approve operating policies, procedures, and budgets.
• Direct the work of department managers to meet strategic goals.
• Prepare monthly financial reports for the Board.
• Coordinate long-range and annual business plans.
• Monitor program impact and recommend changes as needed.
• Maintain quality of association products and member satisfaction.
• Protect and safeguard association assets.
• Engage with members to gather input on direction and improvements.
• Coordinate with the Board on strategic initiatives.
• Develop and implement operational programs and procedures.
• Evaluate committee activities reporting to the General Manager.
• Ensure purchasing policy compliance and internal controls.
• Advise management staff and foster professional development.
• Maintain a proactive management philosophy across the team.
• Perform other duties as directed.

Connaissances

Onsite HOA property management

Driving required

Customer service oriented

Active listening

Proactive communication

Budget and operations management

Leadership

Winning culture

Formation

Associates degree or higher

CMCA certification desired

Description du poste

Job Details

Job Location: Arlington, VA, Position Type: Full Time, Salary Range: $100,000.00 - $130,000.00 Salary/year, Job Category: CMAONS,

Company Summary

RealManage is a leading national community association management company serving homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, master-planned communities, and nationally recognized developer and builder clients. RealManage is proud to be recognized on theInc. 5000 list of America's fastest-growing private companies and ranked among the top firms in the community management industry. We combine experienced people, innovative technology, and proven practices to help communities thrive.

At RealManage,The RM Way is our service identity - something we live every day. It provides a shared definition of what great looks like, a common language for coaching and recognition, and a standard every associate can own. It guides how we serve our clients, how we serve each other, and how we grow.

Our commitment to an exceptional associate experience is reflected in RealManage beingGreat Place to Work® Certified™. We believe exceptional client experiences start with our associates, and we foster a workplace where people are supported, encouraged to grow, and empowered to deliver outstanding service.

Join RealManage and be part of a values-based organization where The RM Way shapes how we serve, work, grow, coach, and recognize one another every day - while making the communities we manage stronger because RealManage is there.

Our Guiding Values

• Integrity:we always do the right thing.
• Respect:for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness:more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships:we are a professional services company; people do business with people they like.
• Always Improving:never satisfied, always learning, and always growing. At RealManage, we are always getting better.

Responsibilities

• Responsible for compliance with all of the community’s policies/procedures as defined by the Board of Directors
• Plans, develops and approves operational policies, procedures, methods and regulations related to general operating procedures
• Directs the work of all department managers
• Primary driver in the development of the annual operating, cash, and capital budgets. Develops periodic checkpoints to assess compliance of the published budget.
• Responsible for the timely preparation of monthly financial reports to the Board of Directors
• Coordinates the development of long-range and annual business plans aligned with association by-laws and policies
• Oversees the impact and effect of association policies/programs/processes. Recommends changes as needed
• Monitors quality of association products and services to ensure maximum member and guest satisfaction
• Secures and protects all the association assets
• Establishes and maintains on-going dialogue with members to elicit input on Association direction and improvements
• Coordinates with Board of Directors on the development and implementation of all strategic plans

Secondary Responsibilities

• Plans, develops and approves specific operational programs, procedures, methods, rules and regulations in concert with general policies
• Evaluates committee activities that report to the General Manager
• Ensures compliance with purchasing policies and procedures
• Provide counsel to the Management staff to ensure all employees are properly trained, supervised, scheduled and are knowledgeable of their responsibilities
• Develops, maintains, and disseminates a basic management philosophy to guide all association personnel towards optimal operating results
• Supports internal controls
• Other duties as directed

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

Qualifications

• Minimum of two-years as an Onsite (HOA) property manager - required;
• Position requires driving - a valid DL and reliable transportation is needed
• CMCA or state-equivalent certifications desired
• Associates degree or higher
• Customer service focused; CAMs service their client on a daily basis
• Listening skills: CAMs need to listen to the problems of a client and provide a solution to meet the requests of the client
• Proactive: CAMs must proactively communicate with their client, team members, and superiors
• Management: CAMs must manage the budget, operations, schedules of a community association
• Winner: RealManage has a winning culture and is second to none

Physical Requirements

• Ability to sit for prolonged periods at a desk and work on a computer.
• Ability to occasionally stand, walk, bend, or reach as needed.
• Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).
• Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
• Visual acuity to read printed materials, spreadsheets, and computer screens.
• Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
• Ability to work in a standard office environment with moderate noise levels.
• Ability to work a standard schedule, with occasional extended hours as required.

Pay and Benefits

$100,000 to $130,000, depending on education and experience.

Benefits include

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays

EEO & Values Statement

RealManage is a values-based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ADA Statement

RealManage is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to apply for this position or perform essential job functions, please contact Human Resources at [e-mail].