Community Association Manager / Portfolio (ECO10526)

RealManage, LLC; Englewood (CO); Presencial; USD 65.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

Life and Disability Insurance

HSA

FSA

Education Reimbursement

401K matching

Employee Assistance Program (EAP)

11 paid Holidays

Descripción de la vacante

RealManage is seeking a Community Association Manager (CAM) to lead day-to-day operations for a portfolio of associations. You will work with Boards and the DCAM to ensure top-tier service, financial oversight, and strong vendor relationships.

You will build trust with homeowners, board members, and vendors, delivering professional support aligned with RealManage values. A CMCA or equivalent certification is preferred and a valid license is required.

Formación

• CMCA certification or state equivalent is desired.
• Valid driver’s license is required.
• 2–3 years in property/community management experience.
• Proven ability to lead and develop a team.
• Experience managing complex developer portfolios and relationships.
• Strong understanding of community association business and financial statements.
• Excellent organizational, time management, and communication skills.
• High integrity, honesty, professionalism, and customer service orientation.

Responsabilidades

• Oversee day-to-day operations of a portfolio of community associations.
• Serve as trusted advisor to Boards on contracts, insurance, and long-term planning.
• Prepare monthly management reports with actionable insights for Boards and stakeholders.
• Lead, mentor, and support staff to foster growth and high performance.

Conocimientos

Leadership

Communication

Customer Service

Team Management

Educación

CMCA certification

Herramientas

MS Office (Word, Excel, Outlook)

Descripción del empleo

Company Overview

RealManage is a leading national community association management company serving homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, master-planned communities, and nationally recognized developer and builder clients. RealManage is proud to be recognized on the Inc. 5000 list of America's fastest-growing private companies and ranked among the top firms in the community management industry. We combine experienced people, innovative technology, and proven practices to help communities thrive.

Our Guiding Values

• Integrity:we always do the right thing.
• Respect:for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness:more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships:we are a professional services company; people do business with people they like.
• Always Improving:never satisfied, always learning, and always growing. At RealManage, we are always getting better.

About the Role

TheCommunityAssociationManager (CAM) is the key ambassador and face of RealManage, responsible for leading the day-to-day operations of a portfolio of community associations. In this vital role, the CAM ensures professional, timely, and top-tier service that aligns with RealManage values, service level agreements, and guiding principles.

You’ll work closely with the Director of Community Association Management (DCAM) and Boards of Directors to support smooth community operations, resolve issues efficiently, promote community harmony, and enhance the overall value and experience of each community.

By building strong, positive relationships with homeowners, board members, and vendors, you will play a critical role in delivering exceptional customer satisfaction and fostering vibrant, well-managed communities.

COMMUNICATION & CUSTOMER SERVICE

• Respond promptly to all emails and calls - within 24 hours - while upholding RealManage guiding principles.
• Build strong relationships with residents, promote clear communication, and foster a collaborative community culture.
• Provide consistent updates on community matters, including collections, compliance, service requests, and work orders.
• Address escalated homeowner concerns professionally and effectively.

BOARD RELATIONS & COMMUNITY LEADERSHIP

• Oversee the daily operations of a portfolio of community associations, providing strategic and operational guidance to Boards of Directors.
• Serve as a trusted advisor to Boards, assisting with contractor selection, insurance coordination, and long-term planning.
• Develop and execute strategic plans to enhance services, amenities, and operational efficiency.
• Prepare for and conduct Board and Annual Meetings, including producing monthly management reports with actionable insights.
• Present clear, timely financial and operational reports to Boards and stakeholders.

FINANCIAL MANAGEMENT

• Prepare and manage annual budgets for multiple communities, ensuring accuracy and alignment with Board objectives.
• Collaborate with accounting on financial performance, including invoice processing, cash flow management, and variance analysis.
• Review, approve, and oversee vendor payments in coordination with community budgets.
• Monitor collections and accounts receivable, initiating legal actions when necessary to protect association interests.

VENDOR & PROJECT MANAGEMENT

• Manage vendor relationships, including bidding, contract negotiation, oversight, and issue resolution.
• Oversee community projects, including repairs, maintenance, and improvements, ensuring quality, timeliness, and budget adherence.
• Proactively identify opportunities for service and operational improvement.

COMPLIANCE & RISK MANAGEMENT

• Ensure full compliance with governing documents, legal regulations, and industry standards.
• Implement risk management strategies and maintain proper insurance coverage; manage claims through resolution.
• Analyze and navigate complex issues using sound judgment and effective problem-solving skills.

TEAM LEADERSHIP & DEVELOPMENT

• Lead, mentor, and support staff to foster professional growth and high performance.
• Participate in required team and training meetings to remain informed and up to date.

PROFESSIONAL STANDARDS & ACCOUNTABILITY

• Conduct all duties with the highest level of personal, professional, and ethical integrity.
• Demonstrate sound judgment, accountability, and professionalism in carrying out responsibilities.
• Complete special projects and additional responsibilities as assigned.

Disclaimer

This description is not intended to be an exhaustive list of duties. The employee may perform other duties as assigned to meet the ongoing needs of the organization. Reasonable accommodation may be made to enable qualified individuals to perform the essential functions of this position.

Qualifications

• CMCA or state equivalent certifications desired.
• Must have a valid driver's license.
• Minimum 2 to 3 years in property management / community management experience, in addition to other professional work experiences that demonstrate leadership capabilities.
• Proven ability to effectively manage and lead a team.
• Experienced in managing complex developer portfolios and relationships.
• Strong understanding of community association business and financial statements.
• Excellent organizational, time management, and communication skills.
• High integrity, honesty, professionalism, and customer service orientation.
• Excellent verbal and written communication skills, with the ability to effectively engage with both internal and external customers.
• Proficiency in MS Office applications (Word, Excel, and Outlook).

Physical Requirements

• Ability to stand and walk for extended periods throughout the workday.
• Ability to climb stairs, ladders, bend, stoop, kneel, crouch, or reach frequently.
• Ability to lift, carry, push, or pull objects up to 50 pounds regularly and occasionally heavier with assistance.
• Manual dexterity to operate tools, equipment, and machinery safely.
• Visual acuity to inspect equipment, read gauges, and perform detailed tasks.
• Hearing ability to detect alarms, equipment sounds, and verbal instructions in noisy environments.
• Ability to work in varying environmental conditions (heat, cold, dust, noise, outdoors).
• Ability to wear and use appropriate personal protective equipment (PPE).
• Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required.

Pay and Benefits

$65,000 - $75,000 per year | (depending on education and experience)

Benefits Include

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays

EEO & Values Statement

RealManage is a values-based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ADA Statement

RealManage is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to apply for this position or perform essential job functions, please contact Human Resources at [e-mail].