Onsite Client Support Specialist - EMS Billing & Compliance

Tri-anim Health Services, Inc.; Brandon (FL); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Competitive benefits

401(k) plan

Job summary

Sarnova is seeking a Client Support Specialist to deliver high-quality service by addressing patient and client inquiries with accuracy, professionalism, and efficiency. This onsite role at the Brandon, FL location supports a specific client group and upholds HIPAA standards while coordinating with multiple departments.

You will handle inquiries via mail, email, and phone during 7:00 AM – 3:30 PM ET, process updates to accounts, and work with hospitals, insurers, and patients to resolve issues.

Qualifications

• High School Diploma or equivalent required.
• Strong computer skills with proficiency in MS Outlook, Word and Excel.
• Minimum typing speed of 40 wpm.
• Ability to handle pressure and maintain composure; deliver empathetic service.
• Able to work independently and manage multiple requests.

Responsibilities

• Answer and respond to daily client inquiries; forward to appropriate departments as needed.
• Determine resolutions while adhering to client rules and expectations.
• Update accounts with insurance or demographic information as required.
• Assist managers in resolving client account issues by obtaining necessary documentation.
• Communicate with hospitals, insurers, and patients to resolve issues.
• Scan and mail checks to lockbox; meet production standards.
• Collaborate with internal departments to ensure EMS claims payment.
• Handle correspondence via mail, email and phone; other duties as assigned.

Skills

Customer service

Typing 40 wpm

Empathy and communication

Bilingual English/Spanish (a plus)

Ability to work under pressure

Education

High School Diploma or equivalent

Tools

MS Outlook

MS Word

MS Excel

Job description

Sarnova is seeking a Client Support Specialist to deliver high-quality service by addressing patient and client inquiries with accuracy, professionalism, and efficiency. This onsite role at the Brandon, FL location supports a specific client group and upholds HIPAA standards while coordinating with multiple departments.

You will handle inquiries via mail, email, and phone during 7:00 AM – 3:30 PM ET, process updates to accounts, and work with hospitals, insurers, and patients to resolve issues.