EMS Billing Client Support Specialist

Digitech; Brandon (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) Plan

Job summary

Digitech is seeking a Client Support Specialist in Brandon, FL to deliver high‑quality service to a specific client group onsite. You will address patient and client inquiries with accuracy and professionalism while upholding HIPAA standards and client requirements.

The role requires attention to detail, strong judgment, and the ability to manage multiple requests in a fast‑paced, client‑focused environment. Hours are 7:00 AM – 3:30 PM ET.

Qualifications

• Education: High School Diploma or equivalent.
• Strong computer skills with MS Outlook, Word and Excel.
• Typing 40 wpm minimum.
• Willing to learn quickly and ask questions.
• Able to work under pressure with empathy and courtesy.
• Independent and accountable with strong attention to detail.
• Able to handle large volumes and tight deadlines.
• Good problem-solving: ask questions, identify solutions.
• Punctual and dependable; works with internal teams.
• Bilingual English/Spanish is a plus but not required.
• Complete pre-employment physical and vaccinations as required.

Responsibilities

• Answer and respond to daily client inquiries; forward as needed.
• Resolve customer issues following client rules and expectations.
• Update accounts with insurance or demographics information.
• Support department managers by researching documents.
• Coordinate with hospitals, insurers, attorneys, and patients.
• Process checks to lockbox; meet production standards.

Skills

Typing 40 wpm

Team player

Multitasking

Empathy

Independent worker

Education

High School Diploma

Tools

MS Outlook

MS Word

MS Excel

Job description

Digitech is seeking a Client Support Specialist in Brandon, FL to deliver high‑quality service to a specific client group onsite. You will address patient and client inquiries with accuracy and professionalism while upholding HIPAA standards and client requirements.

The role requires attention to detail, strong judgment, and the ability to manage multiple requests in a fast‑paced, client‑focused environment. Hours are 7:00 AM – 3:30 PM ET.