Onsite Client Relations Specialist – Training & Support

iWorQ Systems; Logan (UT); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Stable, full-time schedule

In-office collaboration in Logan

Supportive team environment

Build meaningful customer relations

Work with local government clients

Job summary

iWorQ Systems in Logan, Utah is seeking an Onsite Client Relations Specialist to support government clients by answering questions, configuring software, hosting virtual trainings, and resolving issues.

The role offers a Monday–Friday schedule, 8AM–5PM, on-site in Logan, with a stable full-time position and opportunities to build long-term relationships with local government customers.

Qualifications

• Bachelor's degree in Communications, Business, or a related field (preferred).
• Previous phone-based or virtual customer service experience.
• Excellent verbal and written communication skills.
• Strong time management and organizational skills.
• Comfortable learning and working with new software.
• Proficiency in Microsoft Office.

Responsibilities

• Provide technical support for government software via phone and email.
• Answer client questions and make account updates as needed.
• Host virtual trainings for new and existing customers.
• Track, troubleshoot, and follow up on customer issues and bugs.
• Import and assist with customer data requests.
• Complete client follow-up and move-out calls/emails.
• Interact with clients through inbound and outbound calls.
• Collaborate with internal teams and complete additional tasks as assigned.

Skills

Verbal communication

Written communication

Time management

Organizational skills

Software learning

Education

Bachelor's degree in Communications or related field

Tools

Microsoft Office

Job description

iWorQ Systems in Logan, Utah is seeking an Onsite Client Relations Specialist to support government clients by answering questions, configuring software, hosting virtual trainings, and resolving issues.

The role offers a Monday–Friday schedule, 8AM–5PM, on-site in Logan, with a stable full-time position and opportunities to build long-term relationships with local government customers.