Onsite Client IT Support Engineer

Thrive; New York (NY); On-site; USD 80,000 - 105,000; Full time

Job summary

Thrive is seeking a Client Site Services Engineer to deliver on-site technical support for client offices in New York. You will diagnose and resolve hardware, software, and connectivity issues, conduct end-user training, and assist engineers and technicians.

Work requires strong documentation and coordination with Tier 2 when needed. This role emphasizes deskside support at client sites, printer and VPN troubleshooting, and collaboration with network engineering.

Qualifications

• 3+ years providing end-user support for desktop and applications.
• 3+ years installing, upgrading, and repairing PCs in a corporate environment.
• 3+ years supporting Microsoft applications and management software.
• 2+ years supporting an enterprise user base in legal or financial services.

Responsibilities

• Provide on-site deskside support at client offices; resolve first-level issues.
• Diagnose and resolve end-user hardware, software, and connectivity problems.
• Escalate complex issues to Tier 2, coordinate with vendors for warranty service.
• Document all incidents and resolutions in the ticketing system.

Skills

End-user support

Desktop troubleshooting

Microsoft applications

VPN connectivity

Printer issues

Networking basics

Citrix sessions

Documentation

Education

CompTIA A+ Certification

CompTIA Net+ Certification

Tools

Citrix

Windows OS

Job description

Thrive is seeking a Client Site Services Engineer to deliver on-site technical support for client offices in New York. You will diagnose and resolve hardware, software, and connectivity issues, conduct end-user training, and assist engineers and technicians.

Work requires strong documentation and coordination with Tier 2 when needed. This role emphasizes deskside support at client sites, printer and VPN troubleshooting, and collaboration with network engineering.