Onsite Client Account Services & Trainer- Real Estate Solutions

Cotality; Las Vegas (NV); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Job summary

Cotality is seeking an Onsite Client Account Services & Trainer to empower enterprise clients with hands-on education and expert guidance. You will lead 1:1 coaching, live webinars, and on-site workshops to unlock the full value of our technology solutions and data platforms.

You will configure client workflows, diagnose issues, and coordinate with product management, engineering, and QA to ensure seamless service.

Qualifications

• Strong troubleshooting and analytical capabilities with experience configuring enterprise software, troubleshooting web/cloud applications, and understanding data workflows.
• Outstanding verbal presentation and teaching skills, with a proven ability to explain complex technical concepts clearly to non-technical and executive stakeholders.
• Superior written and interpersonal communication skills, marked by active listening, patience, empathy, and consultative problem-solving.
• High degree of self-motivation and accountability, with the ability to manage competing priorities independently under general supervision while actively contributing to a collaborative team environment.
• Willingness and ability to travel to client sites locally when needed

Responsibilities

• Deliver Engaging Training Programs: Design, coordinate, and lead high-impact training sessions—including personalized 1:1 coaching, live interactive webinars, and classroom-style workshops—tailored to diverse client learning styles and user skill levels.
• On-Site Client Engagement: Travel to client corporate offices to conduct hands-on product onboarding, facilitate multi-day implementation workshops, and foster strong executive and operational relationships.
• Develop Training Collateral: Partner with product teams to create easy-to-follow instructional materials, quick-reference guides, walkthrough videos, and best-practice documentation.
• Configure Client Solutions: Analyze unique business workflows and technical requirements to configure applications, features, and system integrations to meet client objectives.
• Incident Management & Troubleshooting: Provide Tier 2/technical support, diagnosing software issues, analyzing product usage patterns, and coordinating swift incident resolution to minimize disruption to client operations.
• Cross-Functional Bridge: Serve as the primary technical liaison between clients and internal product management, engineering, and quality assurance teams to resolve complex technical hurdles and deliver seamless service.
• Identify Growth Opportunities: Monitor and evaluate system implementations and adoption metrics to proactively uncover workflow bottlenecks, optimization opportunities, and additional training needs.
• Drive Strategic Projects: Take ownership of technical initiatives of moderate complexity with guidance and mentorship from senior team members, continually improving team knowledge bases and service delivery processes

Skills

Technical Aptitude

Facilitation & Presentation

Client Relationship

Team Collaboration

Travel Flexibility

Education

Bachelor's degree

Job description

At Cotality (formerly CoreLogic), we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry- Our People!

Are you passionate about solving complex technical challenges and empowering clients through engaging, hands-on education? We are seeking a dynamic Onsite Client Account Services & Trainer to serve as a trusted advisor, technical specialist, and educator.

In this role, you will help our enterprise and institutional clients unlock the full value of our industry-leading technology solutions and data platforms. This multifaceted position blends consultative client support, technical troubleshooting, application configuration, and interactive training delivery. You will lead 1:1 coaching sessions, interactive webinars, and on-site workshops, acting as the crucial bridge between our clients and internal technical teams.

What You’ll Be Doing:

Client Training & Enablement

• Deliver Engaging Training Programs: Design, coordinate, and lead high-impact training sessions—including personalized 1:1 coaching, live interactive webinars, and classroom-style workshops—tailored to diverse client learning styles and user skill levels.
• On-Site Client Engagement: Travel to client corporate offices to conduct hands-on product onboarding, facilitate multi-day implementation workshops, and foster strong executive and operational relationships.
• Develop Training Collateral: Partner with product teams to create easy-to-follow instructional materials, quick-reference guides, walkthrough videos, and best-practice documentation.

Technical Support & System Configuration

• Configure Client Solutions: Analyze unique business workflows and technical requirements to configure applications, features, and system integrations to meet client objectives.
• Incident Management & Troubleshooting: Provide Tier 2/technical support, diagnosing software issues, analyzing product usage patterns, and coordinating swift incident resolution to minimize disruption to client operations.
• Cross-Functional Bridge: Serve as the primary technical liaison between clients and internal product management, engineering, and quality assurance teams to resolve complex technical hurdles and deliver seamless service.
• Identify Growth Opportunities: Monitor and evaluate system implementations and adoption metrics to proactively uncover workflow bottlenecks, optimization opportunities, and additional training needs.
• Drive Strategic Projects: Take ownership of technical initiatives of moderate complexity with guidance and mentorship from senior team members, continually improving team knowledge bases and service delivery processes

What’s in it For You:

• Large (~$2B+ revenue) formerly public information services and data business
• Durable cash flow and profitability regardless of changes in macroeconomic conditions
• Company certified as a global "A Great Place to Work."
• Competitive compensation and benefits!
• Career path for continued professional growth.
• Working with leaders that care about your professional growth!
• Access to our world class self-development portal, centered around you as the employee. We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset: our talented employees.

Job Qualifications:

Education & Experience

• Education: Bachelor’s degree in business, Information Technology, Computer Science, Instructional Design, Education, or a related field preferred (or equivalent practical industry experience).
• Work Experience: 1+ years of demonstrated success in technical support, client solutions, client enablement, technical training, or client-facing service delivery.

Technical & Core Skills

• Technical Aptitude: Strong troubleshooting and analytical capabilities with experience configuring enterprise software, troubleshooting web/cloud applications, and understanding data workflows.
• Facilitation & Presentation: Outstanding verbal presentation and teaching skills, with a proven ability to explain complex technical concepts clearly to non-technical and executive stakeholders.
• Client Relationship & Communication: Superior written and interpersonal communication skills, marked by active listening, patience, empathy, and consultative problem-solving.
• Team Collaboration & Autonomy: High degree of self-motivation and accountability, with the ability to manage competing priorities independently under general supervision while actively contributing to a collaborative team environment.
• Travel Flexibility: Willingness and ability to travel to client sites locally when needed

*Please note this role is located in Las Vegas, NV and is an onsite role M-F so you must be with commuting distance of the location.