Onsite Classroom IT Support Specialist

nus; Escondido (CA); Hybrid; USD 30,000 - 39,000; Full time

Job summary

National University in Escondido, CA is seeking a NEST Support Specialist to provide on-site IT support for classrooms and instructional spaces, manage end-user tickets, and maintain inventory and assets. The role requires strong customer service and the ability to work independently or in a team.

Responsibilities include rapid onsite responses, documentation of issues, escalation when needed, and deployment of software and updates.

Qualifications

• Associate degree in Computers or related field.
• Two years of desktop support experience.
• Experience in higher education preferred.

Responsibilities

• Provide end-user support for NEST and classroom IT issues.
• Direct onsite support in classrooms and instructional spaces.
• Document and track support tickets for timely resolution.
• Assist in maintaining IT inventory, licensing, and assets.
• Deploy software and updates remotely when needed.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

Associate degree in Computers or related field

Two years of desktop support experience

Higher education experience preferred

Tools

Windows OS

macOS / iOS

Chromebook management

Microsoft Office / Teams / Outlook

Ticketing systems

Job description

National University in Escondido, CA is seeking a NEST Support Specialist to provide on-site IT support for classrooms and instructional spaces, manage end-user tickets, and maintain inventory and assets. The role requires strong customer service and the ability to work independently or in a team.

Responsibilities include rapid onsite responses, documentation of issues, escalation when needed, and deployment of software and updates.