Onsite Carrier Operations Coordinator - Chicago Logistics

spotinc; Chicago (IL); On-site; USD 52,000 - 78,000; Full time

Job summary

Spot Freight, Inc. in Chicago, IL seeks a Carrier Account Coordinator to support existing accounts, ensure freight arrives on time, and meet load-match goals with empathy and promptness.

The role emphasizes strong communication, service orientation, and teamwork in a fast-paced environment. Responsibilities include handling day-to-day operations, coordinating with internal teams, auditing load information, and tracking shipments.

Qualifications

• Bachelor's degree preferred.
• Previous sales or 2+ years of customer service experience.

Responsibilities

• Execute on all day-to-day operations to ensure customer satisfaction, addressing carrier inquiries, and escalating or solving needed load resolution.
• Ensure consistent operations by following established business processes.
• Coordinate load management with internal Spot stakeholders, as dictated by customer needs; up to and including coordination with Spot teams in Carrier Services and Logistics.
• Answering incoming calls, auditing load information, and entering load data when booking loads.
• Tracking and tracing booked shipments, as needed.

Skills

Microsoft Office

Fast-paced work

Communication skills

Persuasiveness

Assertiveness

Confidence

Resilience

Entrepreneurial spirit

Self-motivation

Organization

Attention to detail

Multitasking

Sense of urgency

Education

Bachelor's degree

Job description

Spot Freight, Inc. in Chicago, IL seeks a Carrier Account Coordinator to support existing accounts, ensure freight arrives on time, and meet load-match goals with empathy and promptness.

The role emphasizes strong communication, service orientation, and teamwork in a fast-paced environment. Responsibilities include handling day-to-day operations, coordinating with internal teams, auditing load information, and tracking shipments.