Onsite Care Coordinator — Memphis Team

Matter Health; Memphis (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) match

Paid time off

Volunteer days

HSA options

Job summary

Matter Health is seeking a Care Coordinator in Memphis to support our care teams. You will manage administrative tasks, maintain care team priorities, and coordinate referrals and follow-ups to ensure timely patient care in a fast-paced, patient-centered environment.

Ideal candidates have 2–3 years of healthcare experience, strong organization, and effective communication skills. This is an in-office, full-time role with benefits aligned to a mission-driven team.

Qualifications

• 2–3 years of experience in a medical office, healthcare practice, care coordination, or similar healthcare setting.
• Experience scheduling appointments or coordinating referrals to specialists, skilled nursing facilities, hospice programs, or other healthcare providers.
• Working knowledge of medical terminology and experience documenting in an EHR.
• Familiarity with insurance authorization processes, including in-network verification and prior authorization.
• Understanding of HIPAA-compliant medical record handling and patient confidentiality requirements.

Responsibilities

• Provide administrative coordination and support for an assigned care team, keeping daily support activities organized, visible, and moving forward.
• Coordinate daily care team huddles by preparing agendas, documenting updates and assignments, and tracking follow-up responsibilities.
• Serve as a communication link between field-based team members, providers, and centralized support staff.
• Communicate patient status changes, cancellations, no-shows, transportation barriers, access issues, and newly identified needs to the appropriate team member.
• Escalate clinical questions or concerns promptly to the RN, Nurse Practitioner, physician, or other appropriate provider.
• Monitor real-time dashboards, worklists, and event feeds for hospital and emergency department activity, open care gaps, pending orders and referrals, and visit completion status.
• Maintain a current, prioritized work list for the assigned care team and update it as patient needs and circumstances change.
• Support care gap closure by coordinating lab orders, specimen collection, in-home test kits, durable medical equipment, and other follow-up needs.
• Track orders and follow-up services through delivery, completion, and receipt of results or confirmation by the care team.
• Manage the referral process from initial request through confirmed completion of services.
• Identify and verify in-network specialists, skilled nursing facilities, hospice programs, community resources, and other appropriate referral destinations.
• Coordinate appointments and services with external providers, facilities, and vendors.
• Prepare prior authorizations and insurance approvals and follow up with payers to support timely completion.
• Obtain and transmit medical records, clinical documentation, and referral information in compliance with HIPAA requirements.
• Follow up with external providers and facilities to confirm scheduling, receipt of records, and completion of services.
• Coordinate transportation for referred appointments and services when needed.
• Conduct telephonic outreach regarding upcoming appointments, preventive care needs, open care gaps, emergency department follow-up, and missed appointments.
• Help patients understand discharge instructions, identify unmet needs, and schedule necessary follow-up care.
• Document all care coordination activities, patient contacts, referrals, interventions, and escalations accurately and promptly in the EHR.
• Track key process metrics, including contact attempts, scheduled follow-ups, referral and authorization completion, orders, transportation coordination, and visit completion.
• Maintain patient confidentiality and data security in accordance with HIPAA and organizational requirements.
• Demonstrate empathy, patience, professionalism, and appropriate boundaries in every interaction.

Skills

Care coordination

Organizational skills

Communication

EHR familiarity

HIPAA compliance

Multitasking

Bilingual (Spanish)

Tools

EHR systems

Job description

Matter Health is seeking a Care Coordinator in Memphis to support our care teams. You will manage administrative tasks, maintain care team priorities, and coordinate referrals and follow-ups to ensure timely patient care in a fast-paced, patient-centered environment.

Ideal candidates have 2–3 years of healthcare experience, strong organization, and effective communication skills. This is an in-office, full-time role with benefits aligned to a mission-driven team.