Onsite Business Support Coordinator, Toxicology

Abbott; Richmond (VA); On-site; USD 23,000 - 47,000; Full time

Job summary

Abbott in United States (Richmond, VA) is seeking a Business Support Coordinator in the Toxicology division. This onsite role supports clients by scheduling onsite collections, coordinating post-accident and random testing, and ensuring timely reporting.

You will work with contractors, warehouse teams, and accounting to manage invoices, pricing, and service quality. A high school diploma and 2–3 years of related experience are required; knowledge of drug testing is preferred.

Qualifications

• High school diploma or GED.
• 2–3 years of related experience or training; or equivalent combination of education and experience.
• Strong verbal and written communication skills.

Responsibilities

• Address client needs as they occur; demonstrate strong sense of customer service.
• Find and communicate with contractors to complete collection events.
• Work with warehouse team to ensure contractors have necessary supplies to complete all scheduled events.
• Act as liaison between contractors and accounting to ensure timely and accurate payment of contractor invoices.
• Identify clients and collection network providers that require additional attention or problem resolution and communicate these issues to management.
• Negotiate pricing on a case-by-case basis for each collection event as needed.
• Schedule emergency collections on an as needed basis for external clients and follow up to ensure timely and accurate reporting of test results.

Skills

Verbal communication

Written communication

Multitasking

Customer service

Education

High school diploma or GED

Tools

Pricing knowledge

Job description

Abbott in United States (Richmond, VA) is seeking a Business Support Coordinator in the Toxicology division. This onsite role supports clients by scheduling onsite collections, coordinating post-accident and random testing, and ensuring timely reporting.

You will work with contractors, warehouse teams, and accounting to manage invoices, pricing, and service quality. A high school diploma and 2–3 years of related experience are required; knowledge of drug testing is preferred.