Onsite Branch Support Financial Services Rep

World-Finance-Company-of-Kentucky,-LLC; Pikeville (KY); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid holidays

Job summary

World Finance is seeking an Overstaff Financial Services Representative to support multiple branches in Kentucky. The role emphasizes exceptional customer service, operational support, and helping customers achieve financial goals.

You’ll be a trusted team player who strengthens branch performance across assignments. This on-site position requires daily travel between branches, handling loan documents, payments, and closings while upholding company standards and values.

Qualifications

• Excellent customer service and communication skills.
• Ability to travel between branches daily.
• Comfort with cash handling and basic loan processing.
• Valid driver's license and access to reliable vehicle.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Provide onsite support to multiple branches as assigned, filling in for open or short-staffed positions.
• Guide customers toward upward credit mobility through responsible financial choices.
• Deliver top-tier customer service by assisting with questions, concerns, and available products.
• Process and prepare loan applications, documents, and renewals accurately.
• Take and process customer payments.
• Prepare and execute loan closings on current and renewal loans.
• Balance assigned cash drawer daily and ensure all transactions are accurate.
• Complete daily branch bank deposits and, as needed, transport funds to and from the bank.
• Maintain strong customer relationships and represent the company’s values in every branch supported.
• Collaborate with Branch Managers and team members to meet performance goals.
• Calling approved and unmade applications to close loans daily.
• Supporting tax services and helping build tax clientele.
• Sending complete and accurate credit denial letters within 30 days from the date of application.
• Paying branch expenses as instructed by the Branch Manager.

Skills

Customer service

Flexibility

Team player

Problem solving

Basic computer skills

Valid driver’s license

Job description

World Finance is seeking an Overstaff Financial Services Representative to support multiple branches in Kentucky. The role emphasizes exceptional customer service, operational support, and helping customers achieve financial goals.

You’ll be a trusted team player who strengthens branch performance across assignments. This on-site position requires daily travel between branches, handling loan documents, payments, and closings while upholding company standards and values.