Onsite AV Technician — Rapid Response & Support

Kids for the Future; Gaithersburg (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

M3 Technology Group is seeking an Onsite Audio Visual Service Technician in Gaithersburg, MD. You will handle service calls, support end users, and perform preventative maintenance for customer systems.

You will troubleshoot, repair, and meet customer needs, configuring AV equipment and control systems, and training customers on installed projects. The role requires travel up to 10% and strong communication skills.

Qualifications

• Excellent communication skills, both verbal and written.
• Basic understanding of data network devices/networking.
• High level of computer skills.
• Ability to work without direction.
• Travel not to exceed 10%.
• Regular and predictable attendance.

Responsibilities

• Answer and resolve service calls to the satisfaction of the customer.
• Keep all company equipment in good shape.
• Test and troubleshoot installed systems for defects.
• Train customers on currently installed projects.
• Perform system software and firmware updates as needed.
• Configure AV equipment and control systems (AMX/Crestron/Extron); DSPs, matrix mixers and switchers; videoconferencing codecs and endpoints (Cisco/Polycom).
• Maintain information including documentation, invoices, service summaries, and job hours.
• Monitor and maintain records of trouble tickets reported by customers.
• Provide daily client staff support 9hrs/day, 5 days/week, 52 weeks/year.
• Deliver Rapid Response Time (<30 minutes on-site, typically under 5 minutes).
• Interact with customers and IT/AV personnel professionally.
• Communicate effectively with sales and operations to maximize efficiency and profit.
• Maintain organization with connectors, cable and hardware in client spaces.
• Regular and predictable attendance; cooperate with others.

Skills

Excellent communication

Networking basics

Computer skills

Self-starter

Education

Valid driver's license

Tools

AMX

Crestron

Extron

DSPs

Cisco/Polycom videoconferencing

Job description

M3 Technology Group is seeking an Onsite Audio Visual Service Technician in Gaithersburg, MD. You will handle service calls, support end users, and perform preventative maintenance for customer systems.

You will troubleshoot, repair, and meet customer needs, configuring AV equipment and control systems, and training customers on installed projects. The role requires travel up to 10% and strong communication skills.