Onsite AV & Mass Communications Technician

Lockstep Group; Piedmont (SC); Hybrid; USD 48,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental & Vision insurance

401(k) Plan

Disability insurance

Flexible PTO

8 company-paid holidays and 1 floating

Job summary

Lockstep Technology Group is seeking an AV & Mass Communications Technician to install, configure, and troubleshoot audiovisual systems at client sites. You will ensure reliable technology experiences by delivering quality installations, resolving issues, and communicating clearly with lead technicians, clients, and project teams.

The role requires 3–5 years in large-scale deployments, hands-on AV know-how, and the ability to work with displays, digital signage, conferencing, and notification

Qualifications

• 3–5 years of experience supporting computer deployments or large-scale technology rollouts, including laptop deployments of 1,000 or more devices.
• Hands‑on familiarity with audiovisual and mass communications systems, including interactive touch displays, digital signage, classroom sound, video conferencing, projectors, public address, paging, intercom, or related notification systems.
• Working knowledge of common IT and AV connections and terminology, including HDMI, USB, Ethernet, patch cables, and related connectivity concepts.
• Comfortable using power tools such as hammer drills and impact drivers, with a basic understanding of construction terminology, hardware, and installation materials.
• Strong organizational, time‑management, verbal, and written communication skills, with the ability to prioritize work, meet deadlines, and maintain attention to detail.
• High school diploma or equivalent, along with a coachable, adaptable, and collaborative approach to working with technicians, clients, and project teams.

Responsibilities

• Complete onsite installation, configuration, testing, and troubleshooting of audiovisual and mass communications equipment.
• Support systems such as interactive displays, digital signage, classroom sound, video conferencing, projectors, public address, paging, intercom, bell/clock, and related notification technologies.
• Maintain accurate product and equipment inventories; load, unload, stage, and organize materials needed for onsite work.
• Coordinate with lead technicians and other technicians to complete installations efficiently, provide clear progress updates, and keep work moving according to plan.
• Identify, resolve, document, or promptly escape installation and service issues, including equipment, connectivity, configuration, and functionality concerns.
• Deliver a professional, customer-focused onsite experience while following project requirements, safety expectations, and quality standards.

Education

High school diploma or equivalent

Tools

HDMI

USB

Ethernet

Extron certification

Job description

Lockstep Technology Group is seeking an AV & Mass Communications Technician to install, configure, and troubleshoot audiovisual systems at client sites. You will ensure reliable technology experiences by delivering quality installations, resolving issues, and communicating clearly with lead technicians, clients, and project teams.

The role requires 3–5 years in large-scale deployments, hands-on AV know-how, and the ability to work with displays, digital signage, conferencing, and notification