Onsite Asset Deployment & ITAM Specialist

CAI; Allentown (Lehigh County); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401k retirement plan

Paid time off

Job summary

CAI is seeking an Asset Deployment Specialist to maintain and track hardware and software asset deployment and inventory management. This full-time onsite role is based in Allentown, PA, requiring a strong background in ITAM, asset lifecycle, and Microsoft 365 administration.

You will coordinate with procurement, manage licenses, and ensure asset process policies are followed while delivering cost-effective asset solutions.

Qualifications

• Minimum 2 years of desktop support and inventory management experience.
• Minimum 2 years of experience with ITAM platforms with strong knowledge of asset management tools and software.
• Minimum 2 years’ experience with Microsoft 365 administration, Intune, and Autopilot.
• Strong understanding of device and software license management.
• Ability to write and implement ITAM policies and procedures.
• Excellent organizational and analytical skills.
• Strong communication and interpersonal skills.
• Strong problem-solving skills with a proactive approach and ability to work independently while managing multiple tasks simultaneously.
• Proven experience in IT asset management, including hardware and software tracking.

Responsibilities

• Maintain and update inventory records to ensure the accuracy and availability of assets; conduct regular audits to verify asset status and resolve discrepancies
• Manage the work queue for IT Service Management (ITSM) related services, ensuring service requests are tracked and closed in accordance with Service Level Agreements (SLAs)
• Act as the primary contact for end users regarding asset inquiries, providing guidance and support for device-related issues
• Oversee the entire lifecycle of devices, including acquisition, deployment, maintenance, and disposal; ensure compliance with organizational policies and standards
• Track and manage warranties for hardware assets, coordinating with vendors for repairs or replacements as necessary
• Monitor and manage software licenses to ensure compliance and optimize usage; facilitate renewals and address licensing issues proactively
• Collaborate with vendors and internal teams to procure necessary assets and services, ensuring cost-effective purchasing that aligns with organizational needs
• Administer and manage Microsoft 365 products and services, including user accounts, licenses, and security settings. Provide support for related applications and services
• Generate and present reports on asset status, usage, and performance to stakeholders, offering insights and recommendations for improvements

Skills

Asset deployment

Inventory management

ITAM platforms

Microsoft 365 administration

Intune

Autopilot

License management

Policy writing

Education

Bachelor's degree in Information Technology, Business Administration, or related field

Tools

Freshservice Enterprise ITSM

Job description

CAI is seeking an Asset Deployment Specialist to maintain and track hardware and software asset deployment and inventory management. This full-time onsite role is based in Allentown, PA, requiring a strong background in ITAM, asset lifecycle, and Microsoft 365 administration.

You will coordinate with procurement, manage licenses, and ensure asset process policies are followed while delivering cost-effective asset solutions.