Onsite Applications Engineer

Flowserve; California; Vor Ort; USD 101.000 - 143.000; Vollzeit

Zusammenfassung

Flowserve seeks an Application Engineer to provide real-time technical support for centrifugal and liquid ring vacuum pumps and mechanical seals at customer sites and the repair center in Detroit, MI. You will communicate with customers and Flowserve teams to recommend repairs, upgrades, or replacements, and to ensure proper installation and operation.

The role requires a BS in Mechanical Engineering or equivalent, strong communication, and willingness to travel locally with overnight stays.

Qualifikationen

• BS Mechanical Engineering or equivalent technical degree required.
• In-plant operations experience and strong customer focus desired.
• Knowledge of mechanical seals, rotating equipment, centrifugal and vacuum pumps required.
• Excellent verbal and written communication skills.
• Willing to travel locally and overnight.
• Must meet site access and safety requirements (TWIC, background check, drug screen).

Aufgaben

• Provide real-time technical support to customers and recommend repairs, upgrades, and replacements.
• Troubleshoot problems onsite and at Flowserve's Quick Response Repair Center.
• Liaise between customers and Flowserve’s sales engineers, reliability engineers and manufacturing.
• Maintain data in engineering systems; process engineering change notices and corrective action reports.
• Deliver technical training to customers as needed.
• Communicate customer needs to Flowserve and support installation and operation of equipment.

Kenntnisse

Customer focus

Team player

Verbal & written communication

Problem solving

Ausbildung

BS Mechanical Engineering

Jobbeschreibung

The Application Engineer sees it all—design, manufacturing, installation and operation of our pumps and seals at our customers’ sites in the oil and chemical industries. In this challenging position the Application Engineer (AE) provides real-time technical support to our customers, and provides recommendations for repairs, upgrades, and replacement equipment. The AE is actively engaged in troubleshooting problems and implementing solutions onsite at nearby customer facilities and at our repair center in Detroit, Michigan.

Roles & Responsibilities:

• Communicate the needs of customers to Flowserve and be the customers’ primary source of information regarding design, application, installation, operation, and maintenance of our centrifugal and liquid ring vacuum pumps, and mechanical seals.
• Act as liaison between customers and Flowserve’s sales engineers, reliability engineers, customer service, and manufacturing.
• Troubleshoot technical problems at our customers’ sites and in-house at our Flowserve Quick Response Repair Center.
• Complete projects requiring both hands-on and mathematical approaches such as failure analysis reports, product performance reports, etc.
• Evaluate reports and data to support recommendations for improvement, replacement, or repair of equipment.
• Present clear verbal and written technical explanations to customers, tailoring content, and style to the audience.
• Implement and administer the mechanical seal standardization and customer specification process.
• Help organize and ensure monthly “Bad Actor” meetings to maintain visibility on equipment performance.
• Provide technical guidance about successful installation and operation of our products, ensuring that standardized installation procedures are followed.
• Maintain data regarding customers’ equipment and parts inventories, responding with appropriate actions regarding inventory reduction and consolidation.
• Maintain data in engineering systems; process engineering change notices; submit corrective action reports; and maintain current, accurate, organized files.
• Help conduct technical training as needed for our customers.

Education & Experience Required:

• BS Mechanical Engineering, or equivalent technical degree required.
• All levels of experience will be considered, including new grads and mid-career. In-plant operations experience highly desired.
• Knowledge of the design, materials, and operational requirements of mechanical seals and rotating equipment, especially centrifugal and liquid ring vacuum pumps, required.
• Must have a strong customer focus and project a positive corporate image.
• Must be a team player, able to problem-solve and work with constructively with customers and co-workers.
• Good organizational skills, able to establish priorities and work to specific deadlines.
• Excellent verbal and written communication skills.
• Computer literate and savvy.
• Local travel using personal vehicle, and some overnight travel required.
• Some physical activity required (e.g., walking large customer sites, and ascending/descending ladders and staircases in multi-story facilities).
• May be required to meet certain medical and physical requirements to perform duties on customer operating facilities.
• Must have and maintain credentials to allow associates to obtain badging access to customer sites including but not limited to Transportation Workers Identification Card (TWIC), background check and drug screen, driver’s license, and safety training requirements.

The pay range for this role is $100,902.87 - 142,517.90 annually.

The pay range for this role is $94,967.41 - $142,517.90 per year.