Onsite AI-Powered Customer Care Content Writer

Collectors; Santa Ana (CA); On-site; USD 18,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Plan

Vacation

Job summary

Collectors is seeking a Customer Care Content Writer to join our PSA Customer Care team at the Santa Ana, CA headquarters. This full-time role requires onsite presence five days per week and a focus on creating clear, helpful help articles, guides, and FAQs for a global customer base.

You will partner with product, support, and engineering to learn new features, update documentation, and launch content on release days.

Qualifications

• 3+ years of experience in technical writing, copywriting, or support content creation.
• Experience with support ticketing or help center platforms (Salesforce and Intercom/Fin).
• Experience modernizing content strategies with AI and LLM tools.

Responsibilities

• Write and update help articles, step-by-step guides, and FAQs.
• Partner with product, support, and engineering teams to learn new features and have content ready by launch day.
• Review customer feedback and support tickets to find missing or confusing topics.
• Keep all documentation accurate, clear, and current.

Skills

Technical writing

Copywriting

Support content creation

Education

Bachelor's degree or equivalent

Tools

Salesforce

Intercom

Fin

Job description

Collectors is seeking a Customer Care Content Writer to join our PSA Customer Care team at the Santa Ana, CA headquarters. This full-time role requires onsite presence five days per week and a focus on creating clear, helpful help articles, guides, and FAQs for a global customer base.

You will partner with product, support, and engineering to learn new features, update documentation, and launch content on release days.