Onsite Customer Care Content Writer | AI-Enhanced KB

Collaborative Solutions; Santa Ana (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Plan

Vacation

Holiday Pay

Employee Discounts

Flexible Hours

Fun Working Environment

Job summary

Collectors Universe, Inc. is seeking a Customer Care Content Writer to join the PSA Customer Care team. This on-site role is based at our Santa Ana, CA headquarters, reporting to the Customer Care Manager, with a full-time schedule five days a week.

You will write and update help articles, collaborate with product and engineering, and ensure content is clear, accurate, and on-brand. Remote interviews may occur, but the position requires on-site presence.

Qualifications

• 3+ years of experience in technical writing, copywriting, or support content creation.
• Experience with support ticketing or help center platforms (Salesforce and Intercom/Fin).
• Experience modernizing content strategies with AI and LLM tools.

Responsibilities

• Write and update help articles, step-by-step guides, and FAQs.
• Partner with product, support, and engineering to learn features and have content ready by launch.
• Review feedback and tickets to identify missing or confusing topics.

Skills

Technical writing

Copywriting

Support content

Education

Degree or equivalent experience preferred

Tools

Salesforce

Intercom/Fin

Job description

Collectors Universe, Inc. is seeking a Customer Care Content Writer to join the PSA Customer Care team. This on-site role is based at our Santa Ana, CA headquarters, reporting to the Customer Care Manager, with a full-time schedule five days a week.

You will write and update help articles, collaborate with product and engineering, and ensure content is clear, accurate, and on-brand. Remote interviews may occur, but the position requires on-site presence.