Online Success Coach

St. John's University; New York (NY); On-site; USD 64,000 - 72,000; Full time

Job summary

St. John's University seeks an Online Success Coach to enhance student experience in Distance Education. The coach will provide guidance, resources, and personalized support to promote student retention and academic success. Required qualifications include a bachelor's degree and at least three years of experience in higher education settings.

Benefits

Comprehensive benefits program

Tuition remission

Employee assistance program

Qualifications

• Bachelor’s degree required.
• At least three years of relevant experience in higher education or academic support.
• Strong skills in data analysis and familiarity with online education.

Responsibilities

• Design and execute online academic support.
• Provide personalized coaching and mentorship.
• Analyze student performance data to inform support initiatives.

Skills

Data analysis

Communication

Empathy

Education

Bachelor’s degree in education or related field

Master’s degree in education or psychology

Tools

Online education tools

Job description

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St. John’s, established in 1870, has three New York City campuses; international locations in Rome, Italy; Limerick, Ireland; and Paris, France; and study abroad locations around the world. The Princeton Review and other top rankings consistently recognize the University’s outstanding academics, diverse student body, dynamic internship, and volunteer opportunities, focus on student life, and diverse study abroad offerings. St. John’s University offers more than 100 undergraduate and graduate programs in its six colleges and schools, with a growing number of programs offered online. The University is accredited by the Middle States Commission on Higher Education and 12 other major academic and professional associations.

A dedication to diversity, equity, and inclusion is at the heart of our mission. As a Catholic and Vincentian university, St. John’s is committed to institutionalizing practices of inclusive excellence to ensure that we welcome and celebrate the intrinsic worth of all members of our community. We will become an even stronger university as we enhance equity at every level of our institution.Our graduates will excel in the competencies and values needed for leadership and service in a rapidly evolving world.

TITLE: Online Success Coach

DIVISION: Academic Affairs

DEPARTMENT: Distance Education

REPORTS TO: Chief Online Learning Officer

Summary

Under the supervision of the Chief Online Learning Officer, the Online Success Coach provides essential support to students enrolled in Distance Education programs. The Success Coach plays a key role in enhancing the student experience by offering guidance, resources, outreach, and personalized support. This position is crucial in promoting a positive academic environment, improving student retention, and helping students meet their educational objectives. The role requires excellent communication skills, empathy, and a genuine commitment to student success.

Principal Responsibilities

• Design and execute a comprehensive approach to online academic success support.
• Lead the creation and implementation of programs and initiatives that foster student achievement.
• Maintain consistent engagement with students, acting as their advocate and connecting them to campus resources as needed.
• Conduct proactive outreach to support students who may be at risk.
• Partner with other departments to create a seamless and integrated experience for students.
• Mentor students, providing them with tools in overcoming challenges, such as time management and study skills.
• Deliver individualized coaching sessions based on student feedback and needs.
• Analyze data related to student performance, coaching impact, and program effectiveness to inform decision-making.
• Develop initiatives to boost student involvement and academic success.
• Guide students in building strong study habits, time management abilities, and organizational skills.
• Assist students with academic planning, including course selection and registration processes.
• Collaborate with academic support teams to develop and implement tools and programs that enhance student success.
• Stay current with advancements and best practices in online education and academic support.
• Perform additional duties as assigned.
  
  

Qualifications

REQUIRED:

• Bachelor’s degree from an accredited institution in education or a related field.
• At least three years of professional experience in higher education, online learning, academic support, or a related area.
• Strong skills in data analysis and reporting.
• Familiarity with online education tools and technologies.
• Flexibility to adapt to changing student needs and diverse populations.
  
  

Preferred

• Master’s degree from an accredited institution in education, psychology, or a related field
• Knowledge of student development theories and best practices in academic coaching.
• Exceptional interpersonal and communication skills.
  
  

In compliance with NYC’s Pay Transparency Act, the annual salary ranges for this position are NYC Metro Range - $64,350 - $71,100 and National Range - $55,000 - $61,850. St. John’s University considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer.

This position may be relocated to any of St. John’s University’s physical locations at any time.

St. John’s offers a competitive compensation program which is commensurate with your qualifications, experience, and contingent upon the departmental budget. We also offer an extremely comprehensive benefits program to meet the diverse needs of our workforce. Along with exceptional benefits such as medical, dental, life insurance, long term disability insurance, tuition remission, generous 403(b) employer contribution, employee assistance program, and liberal paid time off policies, faculty and staff can also enjoy St. John’s performing arts, libraries, bookstores, dining facilities, campus recreation and sporting events

Any offer of employment is subject to receipt by St. John’s University of satisfactory references, verification of employment and education.



St. John’s University is an Equal Opportunity Employer.All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, or any other characteristic protected by law.

Required Skills

Required Experience

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  Higher Education

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